Service Manager

Job summary

Expected Shortlisting Date

28/11/2024

Planned Interview Date

04/12/2024

We are looking for a highly motivated individual to join the Trauma & Related Services (TRS) team in the role of Service Manager.

This post is pivotal in providing key operational and managerial support to ensure the effective delivery of a high-quality patient focused services.

The successful candidate will be required to work closely with clinical, administrative and nursing teams within the core specialties within the CSU:

Trauma & Orthopaedics

Plastic Surgery

Vascular Surgery

Paediatric Trauma & Orthopaedics

Paediatric Plastic Surgery

The CSU consists of approximately 580 whole time equivalent staff members and delivers services across all LTHT core sites. Inpatient services are delivered across six core wards, a Hobs area, the Multi-specialty Assessment Area and the CSU also hosts the LTHT Major Trauma Centre.

Main duties of the job

This post provides candidates with the opportunity to become a senior leader within a CSU with a wide range of complex services and patient pathways.

Primarily based at the LGI site, the post holder will be required to support the Business Managers and specialty teams in the day-to-day operational aspects of service delivery, with additional focus on:

Achieving and monitoring access delivery of operation performance in line with the LTHT Service Delivery framework and Trust policies

Deputising for the GM

Maintaining fiscal balance and overseeing the CSU Waste Reduction Programme

Providing leadership of service improvement across the CSU

The post holder will be required to develop professional relationships with a wide range of key stakeholders in order to support the business and operational functions of the CSU.

For further information or an informal discussion about this position please contact: Lee Parker, General Manager, Trauma Related Service via email: .

Interviews will be held on the 4th and 5th December 2024.

About us

Leeds Teaching Hospitals is committed to our process of redeploying 'at risk' members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.

Job description

Job responsibilities

Job Summary

The Service Manager will manage a complex programme of interdependent projects across the Services to ensure development of financially affordable solutions to capacity and quality constraints in Trauma and Related Services and the integration of services in the community. This will enable the development, delivery and maintenance of all access targets, cancer capacity and cancelled operations target, activity plan and maximising data capture and coding efficiencies. Working in partnership with clinical staff, commissioners, managers and users, the post holder will lead the redesign of services and business processes, and be responsible for facilitating the involvement of all stakeholders to ensure timescales are met and service benefits realised. The Service Manager will ensure that robust activity and financial management systems are in place during the planning period to maintain business continuity. Specifically the post holder will line manage the Clinical Service Unit Business Manager, ensuring that operational and access targets are met, and take the lead in developing effective business processes and systems within the Clinical Service Unit to enable the sustained delivery of key operational targets.

Key Responsibilities

1. Business Delivery and Operational Service Delivery

To lead on the delivery of operational service targets within the Clinical Service Unit to ensure that income is maximised and targets achieved.

To line manage the Clinical Service Unit Business Manager where appropriate, and have overall accountability for the performance of the patient administration function, ensuring services are managed within agreed budgets.

To ensure the development of effective business systems and procedures within the Clinical Service Unit.

To ensure that robust activity and financial management systems are in place to maintain business continuity during the planning and commissioning of the service plans.

To monitor contract activity and ensure that systems are in place to deliver planned contract activity.

To ensure that appropriate risk management strategies are developed and that the TRS risk register is updated regularly to reflect the current issues facing the service.

Delegated budget holder.

To be involved in budget setting for services.

To create, collate, interpret, analyse, data to turn it into useful information to enable Clinical Service Unit to monitor and control performance and quality along with changes in financial and activity modelling. This includes the use of formulae.

Participate and deliver quality assurance checks and visits within the clinical environment wards, outpatients etc. with matrons to review the environment, equipment and ensure it meets the necessary standards.

Participate in quality assurance of facilities for example, when commissioning / relocating services, to ensure that the facilities comply with national guidelines and legislation.

2. Service Development

To take lead responsibility for developing a robust project management framework to support the delivery of service change, including the preparation of a detailed project plan, key outcomes, deliverables and timescales.

To ensure that the project is delivered within the available resources and to the agreed timescales, providing regular highlight reports to the Clinical Service Unit General Manager and the Primary Planning Group.

To play a leading role in the primary planning group ensuring that the work of various sub groups are on track, that the project as a whole is coordinated and that significant issues/problems are raised in a timely manner, enabling early remedial action if required through the development of options and recommendations to mitigate risk.

To propose changes to processes, procedures and patient pathways. To lead on developing new processes and procedures, supporting development of clinical protocols and models of delivery at a regional level.

To identify areas of improvement within the service and lead on the development of required changes to impact on access, quality, performance and finance. Sometimes these service developments may have a national profile

To be involved in the development and creation of policies, some of which may impact on other Regional organisations and Units, District General Hospitals etc.

To Implement and performance manage adherence to Trust and departmental / service policies.

To ensure active engagement and ownership of key stakeholders in the project, liaising with key professions including clinicians, managers, nursing, service users and planners.

To act as a change agent, consulting with all involved parties, gaining agreement and approval for new ways of working. Ensure new patterns of work are monitored and evaluated.

To establish and maintain an effective communications strategy, to ensure that all stakeholders are fully informed.

To take the lead on the development of revised finance and activity plans, working closely with clinical and finance colleagues to identify the costs of the agreed packages of care , and a revised pricing structure.

To represent the Trust in discussion with commissioners about revised packages of care, activity levels and prices, including the Yorkshire Cancer Network in the development of care pathways to support all cancer patients.

To work with the service heads to develop business cases for equipment or staffing bids required as part of the centralisation.

To develop a marketing strategy for the new unit.

To ensure training and induction packages are in place for all staff groups.

3. General Management

To deputise as appropriate for the Clinical Service Unit Manager

To attend and contribute as a key member at the Clinical Service Unit Team meetings

Investigate complex complaints in line with the Trusts Complaints Procedure and ensure that all complaints are used positively to improve service deficiencies.

Person Specification

Additional Requirements

Essential

Prepared to join on call rota

Experience

Essential

At least three years experience at middle management level in the NHS, including business planning, budgetary management and service improvement. Able to prepare business cases/lead others through the process Understanding of the Health and Social care management environment and roles and responsibilities within it. Ability to assimilate & co-ordinate various agendas prioritising appropriately. Performance management methodology

Desirable

Experience in presentation, coaching and facilitation

Skills & behaviours

Essential

Ability to analyse complex information to support managerial decision making. Good communication, presentation & interpersonal skills Performance Management skills Strong prioritisation skills with the ability to manage competing demands Able to influence, negotiate and build working relationships Self motivated, highly organised, focussed and results oriented and can lead and deliver through others. Ability to cope with high levels of pressure Has the ability to quickly and effectively establish the respect of colleagues and other health professionals

Desirable

High degree of report writing skills.

Qualifications

Essential

Graduate level qualification. Study at Masters level or the equivalent in relevant experience.

Desirable

Management Qualification Masters degree in a relevant subject

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