Reservations Agent

6 months ago


Leeds, United Kingdom Roomzzz Aparthotel Full time

We are proud of our Roomzzz brand, a growing group of aparthotels, all situated in prime locations near to the hustle and bustle of city life. An exciting opportunity has arisen to join our fantastic Head Office team located just in Leeds City Centre

As Groups & Agency Reservations Co-ordinator you will form part of the Central Support Team, strike warm relationships with our agencies and make memorable bookings for any groups whether they are celebrating an event or staying with us whilst travelling for work. If you are passionate, driven and want to grow within an amazing Company then this role is the one for you

**Main Duties**:

- Converting enquiries including promoting Perkzzz, championing any sales lead opportunities.
- Co-ordinating all group & agency bookings full service, from enquiry to departure including associated admin - rooming lists, pro-forma, payment links, posting payments etc.
- Communicating with Sales & Revenue teams on availability & pricing to maximise bookings effectively.
- Escalating any feedback/barriers as appropriate to the wider central support team.
- Handling any agency partner & group booking questions as received.
- Taking ownership for daily task checklist completion.
- Providing support to the hotel teams as appropriate.
- Handling administrative tasks - payment posting from BACS, non-arrivals, no-show follow ups, 1 day and 7 day arrival checks.

**Skills & Experience**:

- Excellent attention to detail.
- Sales skills to maximise all reservation enquiries.
- Excellent organisational skills.
- Accountable and resilient.
- Able to work well under pressure.
- Must have customer relations experience.
- Professional and adaptable approach in any given situation, such as, resolving complaints.

**What we offer**:

- Company Bonus Scheme
- Company Training Program; Roomzzz Pazzzport.
- A stable, well established and friendly team.
- Group social events.
- Bike to Work Scheme
- High Street Discounts
- Be part of an award-winning Company
- Excellent Employee discount room rates (including friends and family)
- Office perks, free onsite parking & many more

**Please note that this is a zero hours role on a rota basis with a potential of 20 hours per week**

**Job Type**: Zero hours contract

Pay: £11.53 per hour

**Benefits**:

- Employee discount
- On-site parking

Schedule:

- Monday to Friday

Work Location: In person


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