Specialist Reservations Agent

4 weeks ago


Leeds, United Kingdom AMT Vehicle Solutions Full time

Overall Job Purpose

To maximise every opportunity of rental bookings through professional resolution of in-bound enquiries from corporate customers / Short term lease & retail consumer daily rental enquires in our central reservations sector of the business.

Handling inbound and outbound calls.

Work in partnership with branches and customers to ensure the smooth transition of every rental opportunity, following-up initial rental/ Short term lease enquires, offering alternative options solutions to ensure bookings are converted and allocated accurately to our branch network.

Build strong relationships with customers and branches. Proactive approach to communicating with clients both new and old to drive revenue and utilisation and spot new potential leads to pass into the sales managers. Responsible also for managing a small number of B2B account customers to grow their on-rent volume and spend.

Scope of job

Reporting directly to the Central Reservations Team leader, to ensure delivery of agreed KPI’s and SLA’s relating to our corporate clients. Suggest change and improvement where appropriate to increase conversion rates, service improvement or new business opportunities. In addition to understand and embrace client tariff pricing, and corporate account enquiries using own initiative and making decisions within the role. Commercial astuteness is vital.

Schedule:

- Monday to Friday


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