Reservations Agent

2 weeks ago


Leeds, Leeds, United Kingdom RBH Management Full time

Job Ref:
RBH11744

Branch:
The Met Hotel Leeds

Location:
The Met Hotel Leeds, Leeds

Salary/Benefits:
Up to £23,831 Per Annual and Great Company Perks

Contract type:
Permanent

Hours:
Full Time

Shift pattern:5 days over 7, usually Monday to Friday

Hours per week:40

Posted date:24/03/2023

Closing date:26/04/2023

JOIN OUR FAMILY
At RBH we believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...


A DAY IN THE LIFE OF A RESERVATIONS AGENT AT THE MET HOTEL, LEEDS

  • What you'll be doing..._
Reporting to the Reservations Manager, you can expect your working day to include the following.
- greeting and checking in guests in a polite manner, allocating rooms and handing over keys
- checking out guests, adding up their bills and taking their credit, debit card or cash payments
- maintaining clear and accurate records of guest room bookings
- answering questions about hotel facilities and about local transport, places of interest and entertainment
- listening and responding to guest queries and requests both in-person and by phone
- liaising with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests

WHAT WE NEED FROM YOU

  • We hire mostly on personality potential but here are a few of our requirements..._
To succeed in the role of Reservations Agent you will need the following qualities and skills.
- good working knowledge of Microsoft Office and other relevant computer software
- a proactive approach to resolving issues that arise
- have excellent personal presentation, listening skills, verbal and written communication
- have a passion for delivering exceptional customer service with a 'can do' attitude
- ability to handle cash, credit/debit cards and foreign currency
- a strong team player with the ability to multi-task prioritise work commitments
- ability to maintain a positive, friendly attitude even under high pressure
- professional/confident telephone manner
- good sense of humour and an approachable personality

WHAT WE OFFER

  • You will have access to a benefits package we believe truly works for our people and enhances our overall culture..._
  • Discounted hotel room rates for you and your friends family
  • Extra days holiday for your birthday
  • Flexible working arrangements
  • Pension
  • Free meals on duty saving you over £1000 per year
To learn more about our full benefits package, click here to watch our employee benefits video.

At RBH we believe our people are our biggest assets and understand the value in putting them first.

Our approach to diversity in the workplace, health wellbeing, sustainability and individuality sets us apart from our competitors and is one of the reasons we are rated Top 30 Best Places to Work in Hospitality We are passionate about the industry and always on the lookout for new talent to join us on our journey...


EQUAL OPPORTUNITIES

#LifeatRBH

THE MET HOTEL LEEDS
Opening in the late 1800's The Met Hotel Leeds has welcomed guests to Leeds for over a century.


Designed by local architects Chorley Connon, this hotel is renowned for its Victorian terracotta facade and stone cupola taken from the city's demolished 4th White Cloth Hall.

Today, The Met Hotel Leeds is still a much-loved landmark in Leeds' cityscape, blending its original design with contemporary interiors to create a 4-star city centre retreat.


At our restaurant and bar, you can enjoy seasonally inspired dining and drinking, with menus crafted from local ingredients - all in a stylish setting.


Perfectly suited for weddings, meetings, and conferences, The Met Hotel Leeds is home to 15 flexible modern event spaces ideal for any occasion.


Just minutes from the train station and close to the city's prestigious shopping quarter, bars and restaurants, The Met Hotel Leeds is ideally located for city breaks, business trips and events.


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