Meetings and Events Sales Agent

1 week ago

Leeds, United Kingdom Valor Hospitality Full time

**Meetings and Events Sales Agent**:
Competitive plus benefits

DoubleTree by Hilton Leeds City Centre, LS1 4BR

**Why join us?**:
As well as being rewarded with fantastic benefits, training and development, you'll be joining one of UK’s Top 6 Best Places to Work in Hospitality 2023
- Stays across the UK at employee rate (a HUGE discount)
- Discounted Friends and Family rates (that’ll make you really popular)
- 50% off food and beverage in our hotels
- A range of development and apprenticeship programmes
- We’re committed to your development and progression with lots of promotion opportunities
- You’ll get all meals on duty (because hard work is hungry work)
- Uniform provided
- We’re big on all things reward and recognition and celebrate success throughout the year
- Commitment to your health and well-being
- Flexible working arrangements
- Discounted use of leisure facilities
- Refer a Friend incentives to influence your earning potential.

You’ll never falter on striving for exceptional quality and standards. You’ll understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You’ll be methodical and have high expectations of yourself and others. You’ll demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

As ‘Meetings & Events Agent’ you’ll be on the front line, delivering on our mission

**What you'll be doing**

You’ll be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.
- Maximise enquiry conversion through excellent call handling techniques, thorough product knowledge and superior customer service.
- Carry out Company processes and procedures to ensure that business on the books is robust and accurate at all times.
- Ensure all systems are operated to the required standard as laid down by Valor and the brand in order to ensure effective management of the rooms business.
- Follow pricing and selling strategies for all market segments in order to achieve departmental financial budgets and targets, and drive performance against the competitors.
- Assist in keeping competitor information up to date and visiting competitor hotels as required.
- Carry out appointments and showrounds of the hotel as required.
- Ensure consistent delivery of superior customer service through the Customer Service Programme, Venue Verdict and BDRC, where applicable.
- Assist with maintaining a team environment which promotes good employee morale and ensures a high level of commitment and pride in the hotel.
- Be commercially aware and consider Total Revenue and “lifetime value” when assessing new business enquiries, using demand calendars, displacement tools and market data to assist in decision making.
- Comply with statutory and company requirements relating to cash handling, credit procedures, employment legislation, Health & Safety, Fire Safety, Risk Assessment and Disability.
- Undertake any other reasonable project or request from your General Manager to grow and improve the business

Valor Hospitality is a trusted, multiple award winning, and full service, international hospitality company operating in the US, UK, Europe, Africa, Asia and the Middle East. We are reimagining hospitality internationally, creating great ROI, driving commerciality with creativity and innovation. Recognised by owners, investors and developers as an innovative and trusted partner to drive revenue and increase profits.

Here in the UK we operate 34 properties across the brands of Crowne Plaza, Holiday Inn, DoubleTree by Hilton, Hilton Garden Inn, Hotel Indigo and AC by Marriott Hotels, in various locations throughout the UK. The Company continues to have ambitious development and growth plans.

**Hotel Description**:
Situated on Granary Wharf between Liverpool Canal and the Leeds Railway Station, DoubleTree by Hilton Hotel Leeds City Centre is in a convenient location for shopping, business and entertainment. The modern hotel overlooks the revitalized waterfront known as a popular dining spot. Right in the heart of the city this modern hotel offers 333 contemporary bedrooms, the canal side Lock Kitchen and Bar offering delicious all day dining and a cocktail bar Sky Lounge situated on the 13th floor with great views of the city. If visiting on business, guests can reserve a work space in the Sky Lounge, an aspiring place to work with views of the Yorkshire Dales or book the rooftop meeting room which offers panoramic city views. All of the hotels meeting spaces feature floor-to-ceiling windows and the waterside terrace, private balconies and rooftop function areas provide dramatic settings for weddings or other private events. City Café Restaurant was awarded the 2014 ‘Best Hotel Restaurant in Yorkshire’ at the Oliver Awards.

Valor Hospitality Europe has established itself as a respected, successful an

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