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Contact Centre Advisor

3 months ago

Worcester, Worcestershire, United Kingdom NECSWS Full time
Company Description

Come join us and make a difference in the world

We're NEC Software Solutions (part of global tech giant NEC Corporation).

While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.


Working with us, you'll be helping our 3,000+ employees push the boundaries of what's possible and support amazing public services.

We work with governments, hospitals, police forces, housing providers, local authorities and more.

We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way.

The more we do, the more our customers can do for others. And together, we make a world of difference.

We'd love your help. And we'll support you all the way.

Job Description:

  • Communications / Telephony focused though general IT skills will also be called upon.
  • Problem solving skills called on to triage and help resolve any complications
  • Can work as part of a delivery team, or work individually
  • Ensuring excellent customer services by taking inbound calls from patients and contacting booked patients to encourage attendance. Primarily booking, cancelling, or rescheduling appointments for diabetic eye screening.
  • Database validation and cleansing and to issue all communication in a timely fashion ensuring notification of information to patients and healthcare professionals are received.

Qualifications:

  • Broad Telephony / Communications Background
  • VOIP Experience
  • Comfortable working with software logs to triage issues and supply the correct information
  • Experience and confidence with networking and the concepts within a wider Telephony solution
  • Microsoft Client/Server / Database experience

Approach / Mentality

  • Excellent problem analysis and solving skills
- "Can-do" positive attitude

  • Desire and initiative to explore solutions to understand them further
  • Ability to understand a full solution and the various components within
  • Able and confident to work well in a team and as an individual
  • Comfortable working alongside partners and customers
  • Ability to own a problem through to conclusion
  • Confidence to work under pressure conditions on occasion and focus on the key requirements through to success

Desirable Attributes

  • Knowledge of Telephony systems and call centre experience
  • Experience of database data entry
  • Competent with MS Word and Excel
  • Customer Service skills

Qualifications

  • GCSE English to grade C (or equivalent)
Additional Information

We pride ourselves in offering an excellent benefits package, including an above average pension scheme.

When you join the team at NEC Software Solutions, you are provided with the following:

  • Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
  • 25 days paid holiday with the option to buy/ sell
  • 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
  • A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
  • A fantastic selection of flexible benefits to suit your individual needs
  • We are an employer who cares, we have a invaluable employee assistance programme which can help in every area of your life