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Service Administrator

3 months ago

Harrogate, North Yorkshire, United Kingdom Beaucare Medical Full time

About Us


At Beaucare we try to go the extra mile every time, offering outstanding service is at the heart of what we do.

Beaucare are a market leading provider of medical and hygiene consumables, care equipment and care equipment servicing. Working across the Care, Hospitality, Cleaning and Education sectors supporting several thousand organisations throughout the UK. With a real emphasis on providing value, a personal service and building long-lasting partnerships with all our customers.

Role
Due to business growth, we are looking for a Service Administrator to join our busy Service Team. The Service Team include our Nationwide Field Service Engineers, Service Administrators, Service Co-ordinators, Service Account Managers and Department Managers.

Duties:

  • Diary Management arranging for the engineers to attend sites and detail information within the appointment
  • Confirm daily jobs with customers (outbound calling)
  • Answer incoming calls and field to appropriate team member
  • Manage parts returns and warranty requests, liaising with the Purchasing Department
  • Use manufacturers manuals to identify components/parts on various equipment (parts sourcing)
  • Assist the warehouse with parts picking, packing and despatching

Additional Responsibilities:

  • Maintain a professional and courteous relationship with customers and suppliers
  • Follow company procedures inline with our Quality, Health and Safety and Environmental policies
  • Liaise effectively with team members and other departments to ensure customer service is optimised
  • Adhoc duties as requested by your line manager

Experience:

  • Ability to manage own work load in a timely manner
Working hours are 9am - 5pm Monday to Friday with 30 min lunch break

Holiday allowance is 28 days per year (including Bank Holidays) plus Birthday Leave each year

Job Types:
Full-time, Permanent

Salary:
£22,000.00 per year

Benefits:

  • Company pension
  • Employee discount
  • Gym membership
  • Health & wellbeing programme
  • Onsite parking

Schedule:

  • Monday to Friday

Ability to commute/relocate:

  • Harrogate, HG2 8PA: reliably commute or plan to relocate before starting work (required)

Education:

  • GCSE or equivalent (required)

Experience:

  • Administrative experience: 1 year (preferred)

Work Location:
In person