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Resident Services Manager
3 months ago
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This role is being advertised by Savills Management Resources (SMR) a wholly owned entity of Savills (UK) Limited but a separate employing entity which is not accredited by Real Living Wage Foundation.
Purpose of the Role
To provide on site lettings and property management services to exciting build to rent residential schemes in the Thames Valley - Thames Quarter a total of 315 apartments across the two schemes.
To ensure a high level of customer service is always provided to residents, engage with residents to create a sense of community within the development.
Key Responsibilities
- Ensuring communal areas and available apartments are well presented and appealing to prospective tenants at all time
- Coach, train, develop and engage site team members
- Reporting building issues to the relevant member of the team
- Clear communication of important information, ensuring appropriate channels are used
- Responding to rental enquiries, booking in and conducting viewings and agreeing offers
- Completing all applicant vetting in line with Savills procedures
- Processing offers and completing all tenancy documentation
- Provide first class customer service to residents
- Organising and running tenant services via third parties and in house
- Ensuring up to date resident communication via various channels including social media
- Creating a community feel through communication, events and innovations
- To act as first point of call for residents to report maintenance issues or other requests
- Coordinating all contractor appointments and defect warranty repairs, logging issues in order that required service levels are attained
- Carrying out regular inspections of communal areas and apartments
- Organising minor works between tenancies to maintain first class presentation of apartments
- Completing check in and check out reports; determining deposit returns
- To ensure H&S statutory requirements are meet across the development
- In addition to the tasks described above, the job holder may be required to carry out other duties as may reasonably be required from time to time_
Skills, Knowledge and Experience
- Strong customer service ethic / background
- Positive, can do attitude
- Common sense approach
- Ability to think on their feet and make considered decisions
- Outgoing, warm and friendly personality
- Organised, meticulous, tenacious
- Excellent written and spoken etiquette
- IT literate and Social media savvy
- Strong financial management skills
Job title
Resident Services Manager
Site Name and Location
Thames Valley - Thames Quarter Reading
Working Hours
40 Hours per week
Salary
£38,975+ up to 10% discretionary bonus
