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Resident Experience Manager
2 months ago
Job Title: Residential Host - BTR
Sector: Build to Rent
Salary: £27,000
Working hours: Full-time 40 hours per week. 9am to 6pm 5 days out of 7 each week (including Saturdays 1 in 2 or 3. Sun & Mon off when work a Saturday)
Location: Maidenhead
We are seeking a highly skilled and enthusiastic Residential Host to join our team at a Build to Rent development in Maidenhead. As a key member of our community team, you will be responsible for delivering exceptional resident experiences and ensuring the smooth operation of our amenities.
About You:
- Ability to engage residents with confidence and build strong relationships.
- A positive team player with an adaptable and flexible approach, able to work collaboratively to drive results and support business objectives.
- Self-motivated and driven, with boundless energy and a proactive approach.
- Excellent communication skills and telephone etiquette, with sensitivity to and understanding of resident needs.
- Ability to work under pressure while remaining calm and composed.
Key Responsibilities:
- Welcome all residents and visitors with a warm and friendly approach, using first names where possible.
- Monitor amenity space activity throughout the premises, ensuring a safe and enjoyable environment for all.
- Conduct regular compliance inspections to ensure all Fire, Life & Safety systems are fully operational and address any issues promptly.
- Process resident payments accurately and efficiently at point of sale.
- Track and respond to all maintenance requests, providing timely and effective solutions to resident queries.
This is an exciting opportunity to join a dynamic and forward-thinking company, dedicated to delivering exceptional resident experiences and building strong communities. If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we would love to hear from you.
