Resident Operations Manager

1 month ago


Reading, Reading, United Kingdom Daniel Owen Ltd Full time
About the Role

This is an exciting opportunity to make a real difference in the lives of our tenants and residents. As a key member of our team, you will play a vital role in ensuring their needs are met and their voices are heard.

Key Responsibilities
  • Provide Exceptional Support: Deliver high-quality support to tenants and residents, addressing their queries and concerns in a professional and timely manner.
  • Manage Complaints: Effectively manage complaints from start to finish, ensuring they are resolved efficiently and to the satisfaction of all parties.
  • Collaborate with the Team: Work closely with our Estate Managers and other colleagues to ensure the smooth running of the department and the delivery of excellent customer service.
  • Develop Your Skills: Take advantage of comprehensive training and development opportunities to enhance your skills and knowledge in property management.
  • Contribute to a Positive Community: Play a key role in fostering a positive and harmonious living environment, promoting strong community ties and improving the overall quality of life for our tenants and residents.
What We're Looking For
  • Strong Communication Skills: Excellent verbal and written communication skills, with the ability to build strong relationships with tenants, residents, and colleagues.
  • Property Management Knowledge: A good understanding of property management principles and practices, with a willingness to learn and develop your skills further.
  • Organizational Skills: The ability to prioritize tasks, manage multiple projects, and work efficiently in a fast-paced environment.
  • Adaptability: A flexible and adaptable approach, with the ability to respond to changing circumstances and priorities.
About Us

Daniel Owen Ltd is a dynamic and forward-thinking company, committed to delivering exceptional customer service and making a positive impact in our community. We offer a supportive and inclusive work environment, with opportunities for professional development and growth.



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