Resident Operations Manager

7 days ago


Reading, Reading, United Kingdom Daniel Owen Ltd Full time

About the Role:

This is an exciting opportunity to join Daniel Owen Ltd as a Resident Operations Manager, where you will play a vital role in providing exceptional support and services to our residents.

Key Responsibilities:

  • Manage and resolve resident complaints in a timely and professional manner.
  • Provide efficient and accurate administrative support to the department, ensuring seamless day-to-day operations.
  • Deliver outstanding customer service, responding to resident queries and concerns in a prompt and courteous manner.
  • Manage electronic data and emails, responding within 24 hours to ensure timely communication.
  • Answer phone calls promptly, providing a professional first point of contact for residents.
  • Raise complaints with contractors and follow up on health and safety reports to ensure resident safety and well-being.
  • Liaise with the Estate Manager to manage orders and ensure appropriate spending, supporting the department's financial management.
  • Assist with large projects and provide cover when the Estate Manager is unavailable, demonstrating flexibility and adaptability.
  • Develop knowledge and skills in property management through training and professional development opportunities.
  • Proficiency in QUBE computer system and Microsoft Office applications is essential for this role.
  • Participate fully in the department and undertake necessary training to ensure continuous improvement and excellence in service delivery.

Requirements:

  • Self-motivated and adaptable individual with a strong desire to learn and develop knowledge in property management.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with residents and colleagues.
  • Ability to work independently and as part of a team, demonstrating flexibility and a willingness to support others.
  • Proficiency in QUBE computer system and Microsoft Office applications is essential for this role.

About Daniel Owen Ltd:

Daniel Owen Ltd is a leading property management company dedicated to providing exceptional services to our residents and clients. We are committed to excellence in service delivery, continuous improvement, and fostering strong community ties.



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