Resident Liaison Officer
4 days ago
Job Title: Resident Liaison Officer
Company: Pinnacle Recruitment Ltd
Job Type: Permanent
Location: Berkshire
Industry: Social Housing
Job Summary:
We are seeking an experienced Resident Liaison Officer to join our client, a well-established Main Contractor in the Social Housing sector. The successful candidate will work closely with residents, site managers, and other stakeholders to ensure a smooth delivery of maintenance works and provide excellent customer service.
Key Responsibilities:
- Work closely with residents to address any concerns or issues related to site safety, welfare, and quality control.
- Support site managers in highlighting potential concerns and ensuring compliance with company procedures.
- Produce and distribute literature to residents regarding upcoming works and project details.
- Record and report complaints in a timely and professional manner.
- Provide ongoing support to residents during maintenance works.
Requirements:
- Self-motivated individual with experience in customer care in the Social Housing sector.
- Ability to work independently with managerial guidance.
- Full valid UK driving license and own vehicle.
- Good understanding of construction processes and systems.
- Excellent communication and interpersonal skills.
- Proficiency in office IT applications, including Microsoft Excel and Word.
- Strong time management and organizational skills.
What We Offer:
A competitive salary, mileage allowance, fuel card, and comprehensive benefits package.
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