Resident Liaison Officer

3 days ago


Reading, Reading, United Kingdom Pinnacle Recruitment Ltd Full time
Resident Liaison Officer (Social Housing) - Permanent Opportunity

Job Summary: We are seeking a highly motivated and experienced Resident Liaison Officer to join our client, a well-established Main Contractor in the Social Housing sector, on a permanent basis.

About the Role:

  • Work closely with residents to provide full support on any possible issues and concerns.
  • Collaborate with the Site Manager to highlight any potential concerns with site safety or welfare to both residents and site operatives.
  • Support the Site Manager with quality control, environmental, and H&S requirements in line with company procedures.
  • Produce and deliver literature to residents informing them of start dates and details of works.
  • Record and report any complaints made, ensuring that all complaints are dealt with professionally and resolved in a timely manner.
  • Provide continuous support to residents while works are being carried out to their property.

Key Responsibilities:

  • Self-motivated individual with experience in the Social Housing sector dealing with customer care.
  • Able to work independently with managerial guidance.
  • Hold a full valid UK driving license and own vehicle.
  • Have a good understanding of construction processes and systems.
  • Ability to work as part of a team.
  • Excellent communication skills, both written and verbal.
  • Proficiency using office IT applications such as Microsoft Excel and Word or equivalent software.
  • Be punctual and have good timekeeping.
  • Ability to take instruction and effectively carry out tasks.

About Our Client:

Our client is a leading Main Contractor in the Social Housing sector, specializing in the delivery of major works, planned, responsive, and cyclical maintenance works. They have an excellent opportunity for an experienced Resident Liaison Officer to join their team on a permanent basis.



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