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Patient Services Administrator
3 months ago
Job Title:
Patient Services Administrator
Location:
Edgbaston, Birmingham, B15 3BU
Salary:
£21, after probation increases to £21,500.00
Contract Type:
Full Time - Permanent (
Mon - Friday 08:00 - 16:00)**HealthHarmonie Ltd is a fast paced, growing organisation that operates from the vibrant city centre of Birmingham.Established in 2003, the company has grown with the ever-changing healthcare industry and developed its presence across all the UK.
We work in partnership with several NHS Clinical Commissioning Groups nationwide to provide patients with access to community services closer to their home.
By joining the HealthHarmonie family you will be a part of the fundamental infrastructure needed to deliver excellent patient care across the UK.
All of our roles require you to have an innovative thought process, a willingness to learn new skills and the want to be in charge of your own career by taking ownership of the role you are completing.
Role & Responsibilities
The Administrator role is to handle patient referrals and patient queries, the role involves processing high volumes of patient information and completing administration inputting tasks with this data.
The post holder will create the referral and call the patients to book appointments and making sure information provided is accurate and correct.
The administrator would also complete patients pathway and liaise with UHNM (University Hospital North Midlands).If successful, you would work alongside UHNM (University Hospital North Midlands). and our clinical staff out at clinic.
Given our presence nationwide, from time to time you may be asked to support in some of our other clinics.
While you will need to use your own vehicle to reach our community service clinics, the company is committed to pay you 0.45p per mile.
About you
Knowledge, Qualifications, Skills and Expertise Required
- Excellent written and verbal communication skills
- Experience in working independently and as part of a team.
- Friendly and confident telephone manner
- Attention to detail to avoid error
- Excellent organisational ability
- Experience with Microsoft packages and company databases
- Quick to learn new skills and systems
- Previous experience working in an administrative/healthcarebased role
- An understanding of a Healthcare setting would be an advantage, but full training will be given
Benefits
- Ongoing Support and Training
- Excellent Career Progressions with many members of our Management team having been promoted from within the company
- Pension Scheme
- NHS Employee Discounts
- Annual Salary Review
- Flexible working
- Incentive scheme £250 quarterly bonus
Expectations
Your training will involve a corporate induction on your first day and then shadowing an experienced team member, which will provide you with the skills and knowledge to be successful in the role.
This training is a vital part to the start of your career with us and you will need to commit to full attendance during this time.
**Diversity