Patient Services Coordinator
3 weeks ago
Job Overview
Wake Green Surgery is seeking a warm, approachable, and motivated individual to become a vital member of our dynamic reception team. As the initial point of contact for our practice, your professionalism and positive demeanor will be crucial in creating a welcoming environment for our patients.
Key Responsibilities
Your duties will encompass:
- Welcoming and assisting patients and visitors
- Managing incoming phone calls
- Addressing patient inquiries and concerns
Core Duties
The ideal candidate will possess outstanding communication abilities, demonstrating empathy and understanding when interacting with patients. It is essential to listen attentively and provide reassurance in a calm manner.
During busy periods, the candidate must maintain composure and efficiency, ensuring that patients feel valued and not rushed.
A systematic approach to work is vital.
About Our Practice
We are a thriving teaching practice located in Moseley, comprising a team of 6 physicians and 3 nursing staff. Our practice offers a variety of associated clinical services, including social prescribing and substance misuse support. We provide comprehensive in-house services, such as Minor Surgery and Umbrella Services.
Our mission is to deliver exceptional care by fostering strong relationships with our patients, their families, caregivers, and the broader community. We are committed to providing safe, effective, and patient-centered services that are responsive and considerate.
Job Responsibilities
- Welcoming and assisting patients
- Managing telephone communications
- Scheduling appointments
- Addressing patient inquiries
- Performing various administrative tasks related to patient services and care.
Candidate Profile
Qualifications
Essential
- GCSE English
- GCSE Maths
Experience
Essential
- Experience working within a reception team
Desirable
- Experience in a Primary Care setting
- Experience in a GP Practice
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