Patient Services Coordinator
3 weeks ago
Established in 2003, HealthHarmonie has adapted to the evolving healthcare landscape and has expanded its reach throughout the UK.
Role Overview
The Patient Services Coordinator position is crucial to our organization, as team members play a key role in managing patient admissions into HealthHarmonie services and facilitating their discharge or referral to other care providers upon completion of their treatment.
Key Responsibilities
- Process patient records following triage, determining acceptance into HealthHarmonie services or referral to alternative care providers.
- Utilize the National E-Referral Service to acknowledge incoming referrals.
- Maintain and update patient administration systems.
- Respond to inquiries from GPs, hospitals, and laboratories via telephone and email.
- Update patient care trackers using Microsoft Excel.
- Confirm patient appointments through telephone communication.
Possess a friendly and confident telephone demeanor.
Employment Details
- Full-time permanent position.
35 hours per week (Monday to Friday, with shifts from 8am to 4pm or 9am to 5pm).
Compensation and Benefits
- Annual salary of £22,500, increasing to £23,000 upon successful completion of the probationary period.
- Quarterly incentive bonus scheme (£250 per quarter).
20 days of annual leave, plus an additional day for each year of service.
Additional Benefits
- NHS Employee Discounts.
- Annual salary review.
- Continuous support and training.
- Opportunities for career advancement.
- Pension scheme.
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