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Patient Services Coordinator
2 months ago
HealthHarmonie is a leading healthcare organization that has been providing community services across the UK since 2003. We partner with several NHS Clinical Commissioning Groups to deliver high-quality patient care.
About the RoleThe Patient Services Administrator plays a crucial role in our organization, responsible for patient admissions, discharges, and referrals. Key responsibilities include:
- Processing patient notes and triage results
- Utilizing the National E-Referral Service to acknowledge referrals
- Updating patient administration systems
- Providing excellent customer service via telephone and email
- Reviewing patient outcome reports and taking necessary actions
- Chasing laboratories for outstanding patient results
- Managing departmental actions and KPIs
- Updating patient care trackers using Microsoft Excel
- Confirming patient appointments via telephone
We are seeking a highly organized and administrative individual with excellent written and verbal communication skills. The ideal candidate will have experience working independently and as part of a team, with a friendly and confident telephone manner.
BenefitsWe offer a range of benefits, including:
- Full-time permanent contract
- 37.5 hours per week (Monday to Friday 8am to 4pm or 9am to 5pm)
- Salary of £22,500 per annum, increasing to £23,000 after successful completion of probation
- Quarterly bonus scheme (£250 per quarter)
- 20 days Annual Leave + 1 day additional per year of service
- NHS Employee Discounts
- Annual Salary Review
- Ongoing Support and Training
- Excellent Career Progressions
- Pension Scheme
