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Key Account Manager
3 months ago
About UsnOASIS Group is the largest private information management provider in Europe, securing and managing over 115 million bar-coded items, 200 TB of digital data and scanning over 17 million images per month.
Since our founding in 1999, we have grown gradually and we now employ more than 1,700 Team Members in six countries.
Together, we support more than 11,500 customers through our network of more than 70 secure, monitored and certified record centers.
As our customers' sole partner for information management, we provide solutions for the full lifecycle of records, including file storage, secure online access, data protection, business continuity and secure destruction.
Previous applicants need not apply.The RolenWe are currently seeking a Key Account Manager. This is an exciting role to join a hard-working and professional Commercial team within a fast-paced environment.
This position has accountability for leading and directing account management and client relationships across UK and the group where the need arises.
This position has responsibility for a book of business (BOB), at least one of which will have or be expected to produce an annual revenue (across the whole OASIS Group) of >€50k, manages multiple accounts that meet these criteria defined by clients of both scale and opportunity although all clients are in scope for discussion and management as needed.
Visibility in the workplace is a critical aspect and time spent at company locations with team members is a requirement.
This is a hybrid role so candidates should be within commuting distance of one of the following offices : Brackmills, Northampton.
Accountabilities and Key Performance IndicatorsnSales targets.nSufficiency of sales pipeline to deliver planned growth.nClient retention (of the accounts assigned a named account manager).nClient satisfaction – as measured via engagement surveys.nApplication and client acceptance of price increases at or above the rates included in our budget plan.
Key ResponsibilitiesnWill have a geographic or sector expertise.nMay lead marketing campaigns to target additional customers of a similar type or operating under an existing framework agreement.nImplement annual PI in line with both group and contract expectations.nNegotiation of project or service work orders or contract extensionsnBuild strong relationships with clients to understand their journey.nFull Salesforce and Sales Excellence Compliance.nReview BOB, highlight revenue leakage and liaise with client to correct.nProduce Key Account Plans to maximise growth and journey of client.nSupport the Director of Account Management in achieving top line growth and profitability targets through strong client relationships across current client base.nEnsuring strong knowledge of products and solutions as well as market changes.nManaging the performance and activities through defined KPIs of all clients in BOB.nAssume responsibility for meeting predefined strategic Key Performance Indicator (KPI) targets.
Monitor and measure performance against targets.nActively monitor and manage DSO across existing account portfolio to reduce debtor days under 45 for the group.nConducting research and analysis to manage performance levels against market developments and corporate objectives.nDeveloping, managing, and nurturing existing business partnerships and accounts to foster the companies positioning thus increasing volume and profit goals.nBuild senior level relationships across the client base, nurturing long term partnerships and understanding of client needs.nDevelop an information governance framework through strong industry and regulatory understanding.nDelivering effective pre and post evaluation of key strategic activities.nDevelopment of a best-in-class client experience including regular meetings and feedback, driving best practice.nStrengthen and manage customer relationships at all appropriate levels, including overseeing all customer activities.nAccountable for ensuring an optimum plan of delivery is in place with all customers for innovation.nActively manage and report on client surveys, outcomes and remediation.nEnsuring to deploy all client objectives and goals across the company.nManaging the performance and activities of the business against client SLA's.nCreation of the best-in-class services industry within this sector.nCompetitor activity – understand who is doing what in the marketplace.nNew product needs – inform the future needs for clients.nNew revenue streams and opportunities to be identified for plans to be developed and implemented.nAct as a mentor/coach and provide guidance to Account Managers.nComply with all company policies and all relevant data protection legislation to ensure our clients and team members' sensitive and personal information is protected and processed in accordance with the law.nOur team members' and clients' rights under the legislation are fully protected.nAdhere to all company policies and complete all mandatory training modules.nReport any potential or actual security, environmental or health and safety incidents to your line manager and / or the OASIS Compliance team as soon as you become aware of them.nMay have account managers as direct reports.nDeputise for Strategic Account Manager.
Candidate RequirementsnBachelor's degree in related field or equivalent experience preferable and / or relevant work experience equivalent.nDemonstrable depth of related business development and client relationship experience preferred.nPrevious Account Management experience.nSuccessful history building and managing high performance client experience teams.nSignificant experience in managing relationships with customers and partners.nExcellent sales and negotiation skills.nPartner effectively on all levels with other OASIS Leaders and team members.nAbility to motivate and lead a team and drive enthusiasm and team communications.nProficiency in MS Office suite and database applications.nExcellent time management and solution skills, results orientated with a strong work ethic, and demonstrated attention to detail.nExcellent problem-solving skills.nExcellent presentation, communication and report writing skills.nAbility to travel when required across the UK and ROI.
The Company is required by law (Immigration Act 2016) to have proof of right to work in the UK, prior to commencement of employment.nThe Company is required to conduct a background screening check as set out by the British Standards Institution BS7858 prior to commencement of employment.nOASIS is an equal opportunities employer.nThe Company confirm that our legitimate interests comply with GDPR and data protection.
Agencies:
When we require external assistance with our vacancies, we will reach out to our PSL supply chain.
Please be aware that we operate a very strict PSL policy with close relationships with our suppliers and cannot respond to agencies outside of the PSL.nPlease do not contact individual hiring managers.
