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Service Coordinator

3 months ago

Tadcaster, North Yorkshire, United Kingdom Mpac Lambert LTD Full time

Job Name:
Service Co-Ordinator

Job group:
Services

Reports to:
Services Lead - Commercial

Purpose of the role

The Service Co-Ordinator will give our customers the best price, quality and response for all Service RFQ's. They will process orders received in a timely manner and assist with co-ordination of Service activities.

Key Accountabilities

  • Obtain cost and lead time of required purchased parts.
  • Create and provide quotations to the customer in a timely manner aligned to requirements.
  • Ensure that Customer Purchase Orders are proceed in a timely manner.
  • Manage strategic customer relationships through constant connection on current and projected projects whilst adding value.
  • Create, collate and manage customer documentation.
  • Proactively reach out to customers to book service visits relating to Service Level Agreements.
  • Complete costings of completed onsite time and material contracts.
Key Responsibilities

  • Estimate to customer URS ensuring Mpac Lambert obtain the required profit margins.
  • Produce winning quotations for each tender so that we can effectively sell while still communicating all relevant and scope of supply information. This will ensure we impress the customer and win orders whilst ensuring the business is fully protected against all known liabilities.
  • Ensure all proposals have been assessed for technical and commercial viability and that they are also assessed in line with any relevant statutory or customer specific regulations so that we are technical, commercially and legally protected.
  • Create and collate all required customer documentation for the tender process.
  • Review customer purchase orders to ensure they are accurate and then generate sales orders within the ERP system.
  • Send order acknowledgements to customers on receipt of purchase orders.
  • Update part data with uptodate pricing and delivery information as required.
  • Reach out to vendors to collate price and lead time information for quotations and price lists.
  • Complete follow ups on quotations to ensure they meet customers delivery and price expectations, updating the system of win probability and date.
  • Maximise customer Service Level Agreements by proactively arranging upcoming visits and renegotiating future agreements.
  • Complete travel proforma's for upcoming on site works.
  • Review hours booked on completed time and material contracts. Complete costings usings these hours and issue to customers before invoicing is complete.
  • Verify direct resources have correctly booked and uploaded hours to the ERP system.
  • Work with all Mpac Lambert colleagues to ensure compliance with ISO14001, ISO9001 and OHSAS18001 and support a culture of Lean and Continuous Improvement by complying with appropriate Standard Operating Procedures. This will ensure that Mpac Lambert retains its accreditation and maintains its position as a provider of high quality service and that its employees are working efficiently and safely.
  • Work with all Mpac Lambert colleagues to ensure that our internal customer ethos is delivered and maintained through everything we do including right first time, on time and in full.
  • Always demonstrate respect, integrity, trust and excellence in interactions with all colleagues, customers and suppliers in line with Mpac Lambert's internal customer programme.
  • Attend and contribute to regular project meetings providing information on any issues and bringing solutions where problems have been identified to ensure that contract deadlines and budget targets are achieved and business needs are met.
Core Behavioural Competencies

Mpac Lambert Core Competencies

  • Safety Health Environment (SHE)
  • Flexibility
  • Initiative
  • Thoroughness
  • Positive Self Image
  • Self-Development
Role Specific Competencies

  • Efficiency
  • Concern for Standards
  • Adaptability
  • Tenacity
  • Problem Solving
  • Results Orientation
Knowledge and Experience

Essential

  • Ability to provide administrative services on multiple projects simultaneously.
  • Experience of working in an administrative capacity in an engineering environment.
  • Proven negotiation skills with a focus on value
  • Understanding of Terms & Conditions

Desirable

  • Experience in a similar position in the Manufacturing or Engineering Industries.
  • Experience of working with a supply chain previously would be advantageous.
  • Experience in working within an ISO 9001 accredited organisation.
  • Experience of working with MRP/ERP systems (Visual 9 an advantage)
Skills and Qualifications

Essential

  • Ability to manage multiple projects simultaneously
  • Strong clear and concise communication skills
  • Prioritisation and time management skills
  • Strong IT skills including MS Office, MS Project and AutoCAD
  • Ability to understand technical engineering drawings using geometric tolerances

Desirable

  • Relevant qualification in a relevant engineering discipline e.g. HNC/ONC, Apprenticeship
  • Ability to manage differing/confl