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Customer Service

2 months ago

Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full time

About Innserve Ltd

Innserve Ltd is a leading provider of drinks dispense solutions, supporting a wide range of events and venues across the UK. From concerts and festivals to stadiums and arenas, we ensure our customers have the perfect beverage experience.

The Role: Maintenance Planner

As a Maintenance Planner, you'll play a vital role in coordinating our field-based installation and maintenance teams. You'll be the first point of contact for both colleagues and customers, ensuring seamless operations and exceptional customer service.

Your Responsibilities:

  • Plan and schedule daily activities for our installation and maintenance technicians.
  • Build strong relationships with customers, providing outstanding support and guidance.
  • Utilize innovative technology to manage schedules and track progress effectively.
  • Collaborate with colleagues across the business to ensure smooth operations.
  • Contribute to process improvements and share your ideas for enhancing efficiency.

Your Skills & Experience:

  • Excellent communication skills, both written and verbal, with the ability to build strong relationships.
  • Experience in administration, CRM systems, MS Office (including Excel), customer service, or call center environments.
  • A flexible and adaptable approach, able to prioritize tasks and work effectively under pressure.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • Supportive and collaborative team environment.