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Customer Service Installation Coordinator
2 months ago
About the Role:
We are seeking a skilled Installation Planner to join our Customer Service Centre team at Innserve Ltd. As a key member of our planning operation, you will play a vital role in planning and scheduling daily activities for our installations and maintenance teams.
Your Key Responsibilities:
- Act as a first point of contact for Innserve's colleagues and customers, providing exceptional customer care and support.
- Build strong relationships with customers, ensuring their needs are met and exceeded.
- Use innovative technology to plan and schedule daily activities, ensuring our teams work to agreed timescales.
What You'll Need:
- Confident communication skills, with the ability to build effective business relationships with stakeholders.
- Experience in administration, CRM Systems, MS Office, customer service, call centre or contact centre.
What We Offer:
- A working pattern of up to 24.5 hours per week, Monday to Friday, 9-5.
- Industry leading training with ongoing support and a structured career development path.
- Benefits including life assurance, BUPA healthcare, discounts from leading brands, welfare scheme, company pension scheme with employer contributions, and free premium hot and soft drinks.
Why Innserve Ltd?
We are a leading provider of drinks dispense equipment solutions, supporting over 90,000 licensed premises across the UK. Our team is dedicated to delivering customer service excellence and we are looking for talented individuals to join us on this journey.
