Maintenance Planner for Customer Service Operations

3 weeks ago


Tadcaster, North Yorkshire, United Kingdom Innserve Ltd Full time

Position Overview:

Are you:

  • Seeking a hybrid role that combines office and remote work in a customer service capacity?
  • A detail-oriented individual who thrives in a collaborative atmosphere, placing customers and colleagues at the forefront of your efforts?
  • Interested in becoming part of a dedicated team responsible for coordinating the installation of beverage dispensing systems across numerous licensed venues?
  • Ready to join a dynamic group of experts committed to delivering exceptional customer service and ensuring client satisfaction?

What We Offer:

  • A competitive salary of £22,907 per annum, prorated for the contract duration.
  • Access to bonus, incentive, and overtime programs.
  • 23 days of annual leave plus 8 public holidays (prorated).
  • Comprehensive benefits package including life insurance, healthcare, discounts from top brands, a welfare scheme, and a pension plan with employer contributions.
  • Leading industry training with continuous support and a clear career progression path.
  • A structured work schedule of 35 hours per week, Monday to Friday, from 9 AM to 5 PM.
  • An opportunity to propose enhancements and have your achievements recognized across the company.

Your Role as a Maintenance Planner:

As a Maintenance Planner within our Customer Service Centre, you will play a pivotal role in our planning operations, ensuring the smooth functioning of our field-based installation teams. Your responsibilities will include:

  • Acting as the primary contact for colleagues and clients, managing and organizing daily tasks for installations and maintenance.
  • Building and nurturing strong relationships with customers, providing them with exceptional service.
  • Utilizing innovative technology to ensure that our teams adhere to established timelines.
  • Collaborating with various departments to enhance operational processes, with your input being valued and encouraged.

Qualifications:

  • Excellent communication skills, both verbal and written, with the ability to foster effective relationships with stakeholders.
  • Experience in administrative roles, familiarity with CRM systems, and proficiency in MS Office, particularly Excel.
  • Adaptability to support team members and manage shifting priorities to meet collective objectives.

We look forward to welcoming you to our vibrant and supportive team, where your contributions will make a significant impact.



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