Current jobs related to Customer Support Administrator - Wakefield, Wakefield - Horizon Platforms

  • Administrative Support Professional

    4 weeks ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Are you a motivated and resourceful individual with strong organisational and communication skills? Do you have a passion for providing exceptional administrative support to a dynamic team?We are seeking an experienced Administrative Support Professional to join our team at Creative Support, based in Wakefield. As an Administrative Support Professional, you...

  • Administrative Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Administrative Support RoleWe are seeking a highly organized and communicative individual to join our team as an Administrative Support Specialist. As an Office Administrator, you will be responsible for providing administrative support to our Wakefield services, based at The Plex, Margaret Street.Key Responsibilities:Typing reports, setting up files,...

  • Administrative Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Administrative Support RoleWe are seeking a highly organized and communicative individual to join our team as an Administrative Support Specialist. As an Office Administrator, you will be responsible for providing administrative support to our Wakefield services, based at The Plex, Margaret Street.Key Responsibilities:Typing reports, setting up files,...

  • Administrative Support Specialist

    1 week ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    We are seeking a highly organized and communicative individual to join our team as an Office Administrator. This role will provide administrative support to our Wakefield services, based at The Plex, Margaret Street.As an Office Administrator, you will be responsible for completing work across our busy Wakefield services, which provide dedicated support to...

  • Administrative Support Specialist

    1 week ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    We are seeking a highly organized and communicative individual to join our team as an Office Administrator. This role will provide administrative support to our Wakefield services, based at The Plex, Margaret Street.As an Office Administrator, you will be responsible for completing work across our busy Wakefield services, which provide dedicated support to...

  • Administrative Support Specialist

    3 weeks ago

    Wakefield, Wakefield, United Kingdom Millennium Support Full time

    About the RoleWe are seeking an enthusiastic and motivated Administrator to provide a wide range of administrative support to our Operations and Quality and Compliance teams at Millennium Support.Main ResponsibilitiesAdministrative Support: Provide high-quality administrative support to the Operational team and the Quality and Compliance team, including...

  • Administrative Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Millennium Support Full time

    Job Summary:Millennium Support is seeking an experienced and motivated Administrative Support Specialist to provide high-quality administrative support to our Operations and Quality and Compliance teams.Main Responsibilities:Provide administrative support to the Operational team and the Quality and Compliance team, including coordinating requests for...

  • Administrative Support Specialist

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Millennium Support Full time

    Job Summary:Millennium Support is seeking an experienced and motivated Administrative Support Specialist to provide high-quality administrative support to our Operations and Quality and Compliance teams.Main Responsibilities:Provide administrative support to the Operational team and the Quality and Compliance team, including coordinating requests for...

  • Administrative Support Specialist

    23 hours ago

    Wakefield, Wakefield, United Kingdom Millennium Support Full time

    {"title": "Administrative Support Role", "description": "Administrative Support RoleWe are seeking an enthusiastic and motivated individual to provide administrative support to our Operations and Quality and Compliance teams at Millennium Support.The successful candidate will be responsible for providing high-quality administrative support, including...

  • Administrative Support Specialist

    20 hours ago

    Wakefield, Wakefield, United Kingdom Millennium Support Full time

    {"title": "Administrative Support Role", "description": "Administrative Support RoleWe are seeking an enthusiastic and motivated individual to provide administrative support to our Operations and Quality and Compliance teams at Millennium Support.The successful candidate will be responsible for providing high-quality administrative support, including...

  • Administrative Support Specialist

    3 weeks ago

    Wakefield, Wakefield, United Kingdom Hays Business Support Full time

    About the RoleWe are seeking a highly organized and detail-oriented Project Administrator to join our team at Hays Business Support. As a key member of our team, you will provide administrative support to our project teams, ensuring the smooth delivery of projects and programs.Key Responsibilities:Provide administrative support to project teams, including...

  • Office Administrator

    4 hours ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Job Title: Office AdministratorWe are seeking a highly organized and communicative Office Administrator to join our team at Creative Support. As an Office Administrator, you will play a vital role in supporting our busy Wakefield services, providing dedicated support to adults with learning disabilities and complex needs.Key Responsibilities:Typing reports,...

  • Office Administrator

    2 hours ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Job Title: Office AdministratorWe are seeking a highly organized and communicative Office Administrator to join our team at Creative Support. As an Office Administrator, you will play a vital role in supporting our busy Wakefield services, providing dedicated support to adults with learning disabilities and complex needs.Key Responsibilities:Typing reports,...

  • Office Administrator

    3 days ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Job Title: Office AdministratorWe are seeking a highly organized and communicative Office Administrator to join our team at Creative Support. As an Office Administrator, you will play a vital role in supporting our busy Wakefield services, providing dedicated support to adults with learning disabilities and complex needs.Key Responsibilities:Typing reports,...

  • Office Administrator

    2 days ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Job Title: Office AdministratorWe are seeking a highly organized and communicative Office Administrator to join our team at Creative Support. As an Office Administrator, you will play a vital role in supporting our busy Wakefield services, providing dedicated support to adults with learning disabilities and complex needs.Key Responsibilities:Typing reports,...

  • Office Administrator

    4 days ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Job Title: Office AdministratorWe are seeking a highly organized and communicative Office Administrator to join our team at Creative Support. As an Office Administrator, you will play a vital role in supporting our busy Wakefield services, providing dedicated support to adults with learning disabilities and complex needs.Key Responsibilities:Typing reports,...

  • Office Administrator

    4 days ago

    Wakefield, Wakefield, United Kingdom Creative Support Full time

    Job Title: Office AdministratorWe are seeking a highly organized and communicative Office Administrator to join our team at Creative Support. As an Office Administrator, you will play a vital role in supporting our busy Wakefield services, providing dedicated support to adults with learning disabilities and complex needs.Key Responsibilities:Typing reports,...

  • Client Services Administrator

    1 month ago

    Wakefield, Wakefield, United Kingdom Hays Business Support Full time

    Company Overview: Hays Business Support is collaborating with a prominent organization to enhance their customer service operations. Position Summary: We are seeking several Client Services Administrators to join our dynamic team. This role is essential in supporting our customer service functions during a busy period. Key Responsibilities: Responding...

  • Administrative Assistant

    3 weeks ago

    Wakefield, Wakefield, United Kingdom Millennium Support Full time

    About the RoleWe are seeking an enthusiastic and motivated Administrator to provide a wide range of administrative support to our Operations and Quality and Compliance teams at Millennium Support.Main ResponsibilitiesAdministrative Support: Provide high-quality administrative support to the Operational team and the Quality and Compliance team, including...

  • Administrative Support Officer

    2 weeks ago

    Wakefield, Wakefield, United Kingdom Wakefield Council Full time

    We are seeking a highly motivated and organized Senior Administrator to join our team at Wakefield Council. The successful candidate will be responsible for providing day-to-day line management and continuous development of administrative staff within the Safeguarding and Review Unit (SGRU).The ideal candidate will have excellent organizational, planning,...

Customer Support Administrator

3 months ago

Wakefield, Wakefield, United Kingdom Horizon Platforms Full time

Job Title:
Customer Support Administrator

Department:
Customer Support

Reporting to:
Head of Customer Service

Location:
Head Office

Hours: 42.5 per week

The Company

At Horizon Platforms, we are proud to be a leading provider of hire solutions, Powered Access equipment sales, and training.

Our customers work indoors at height, and require a fast, flexible and safe service solution. Established in 2008, we have a passion for providing outstanding customer service and plan to significantly grow our business. We genuinely value our employees in the same way that we value our customers.

We want you to feel challenged, fulfilled, encouraged, trained and mentored so that you can reach your full potential as quickly as possible.

This job description is structured around our employee values;
_Teamwork_,
_Positivity_ and
_Ownership_.

Job Purpose

In this important role within the Company, you will provide high level administration support and co-ordination to the Customer Experience team.

You will strive to ensure that all administrative tasks are completed in a timely and efficient manner.

With a keen eye for detail, you will understand the need to provide a seamless service to our customers in all areas of the Company's business activity.


Responsibilities

Teamwork:

  • Work closely with all members of the coowner team to ensure an efficient and professional service
  • Support and assist customers and coowners alike, through sharing of knowledge
  • Work flexibly, helping with reasonable ad hoc duties as required

Positivity:

  • Demonstrate the Company Values in everything you do
  • Respect all colleagues and customers, being polite and courteous at all times
  • Demonstrate a "cando" attitude, striving to support colleagues in the best way possible

Ownership:

  • Support colleagues in the Customer Experience and Sales teams to ensure that customer issues are kept to a minimum, and where they do occur, that they are resolved quickly and with a positive outcome
  • Carry out administrative tasks triggered by customer enquiries, working with care and efficiency at all times
  • Ensure all customer contact is recorded on the customer's record, and any followup actions are completed in a timely manner
  • Communicate confidently and effectively during dealings with customers
  • Conduct quality checks in line with departmental procedures
  • Carry out the administration duties associated with machine offhires
  • Effectively coordinate machine breakdown support
  • Liaise with customers to book LOLER appointments
  • Coordinate and administer the capital sales process
  • Report any opportunities and threats to the Customer Experience Executive or Head of Customer Service, escalating concerns and suggestions for improvement
  • Proactively seek new ways of ensuring the highest levels of customer service

Skills Required:

  • Excellent time management, administration and organisational skills
  • A confident communicator with people at any level within an organisation
  • Good written and verbal communication skills with a friendly telephone manner
  • Selfmotivated with an ability to work autonomously and take responsibility
  • Impeccable attention to detail
  • Ability to meet deadlines
  • The ability to make commercially viable decisions
  • A flexible approach, with a positive and confident outlook and a willingness and ability to react positively to changing business demands
*