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Helpdesk Coordinator
3 months ago
Act as administrator for the Trust CAFM system; ensuring that all scheduled maintenance and reactive works are logged and processed in a timely manner.
To provide day-to-day administrative support as directed to the Estates Management team; undertaking a range of administrative duties, and liaising with internal and external stakeholders as directed and within standard processes and procedures.
To produce reports and documentation accordance with ERIC, PLACE, PAM, utilising NHS agreed methods such as HTMs, HBNs and SFG20.
Organise and co-ordinate the raising of purchase order requisitions as required, ensuring cost effective and timely repair/maintenance is actioned.Producing statistical reports, as required; including outstanding jobs, asset management, Planned Preventative Maintenance (PPMs), fire alarm call outs, etc. Request quotations from contractors as and when required, and process these in accordance with Trust policy.
Ensure that all critical calls are escalated to the appropriate person in a timely manner, seeking clarification from an Estates technical officer(s), as required.
To work within and adhere to Trust policies and guidelines.To attend all mandatory and statutory training as required. Work under pressure and to deadlines to any disruption to services is kept to a minimum.
