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Facilities Helpdesk Coordinator
2 months ago
Position: Property Helpdesk Coordinator
Salary: £30,000 per annum
Location: Lincoln
Working Hours: 37.5 hours per week
Role Overview:
The Property Helpdesk Coordinator plays a crucial role in assisting the Helpdesk Manager and the Property Team in executing Compliance, Servicing, Reactive, Responsive, Planned, and Planned Preventative Maintenance across various facilities, including care homes and offices. This position is integral to the administration of statutory servicing, inspections, general maintenance, and contract oversight. The coordinator will also manage reactive requests through the Helpdesk and track job statuses using the CAFM system. Our residents are central to our mission; therefore, the ideal candidate will ensure that every request received by the helpdesk is handled with the utmost diligence from initiation to completion, while maintaining accurate updates on the CAFM system.
Key Responsibilities:
- Maintain comprehensive records within the CAFM system, including:
- Asset Data
- Estate Data
- Contractor Information
- Compliance and Reactive Data
Candidate Profile:
- Possession of a Certificate in Facilities Management or a related qualification in Property Management
- GCSE or equivalent qualifications in English and Mathematics
- Valid UK driving licence
- Proven experience in a similar role within a property management environment
- A minimum of 2 years' experience in supporting a responsive maintenance function, including contract management
- Familiarity with building maintenance, associated risks, and compliance issues
- Experience with facilities management systems (CAFM)
Benefits:
- 25 Days Annual Leave plus 8 Bank Holidays
- Nest Pension Scheme
- Life Assurance Coverage
- Flexible Working Hours
- Opportunities for Development and Career Progression
- Access to a Blue Light Card for discounts on shopping, dining, and entertainment
