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Customer Services Advisor
2 weeks ago
Responsibilities of the customer service advisor:
- Playing an active role in contributing to the team and department targets across a number of KPI's.
- Ensuring all promises made to internal and external customers are fulfilled
- Providing an outstanding level of customer service which includes providing help and product advice as required.
- Liaising with relevant suppliers, couriers and manufacturers in relation to orders and/or queries.
- Resolving all customer issues whilst demonstrating a "nothing is too much trouble" approach at all times.
Must drive due to location:
- Previous customer service experience
- Excellent communicator with a great phone manner.
- Welldeveloped keyboard and PC skills.
- Able to work to a high degree of accuracy, often under pressure.
What's in it for you and extras for the customer service advisor:
- Working hours are on a shift rotation: 2 weeks early & 1 week late + every other weekend ( just 1 day on the early shift
- you will also get a day off in lieu in the week)
- late shift - 10:30am-8:30pm (you will only work 8 hours during this time frame)
- Weekend (1 day worked every other week) 7am 5pm (you will only work 8 hours during this time frame)
- Free onsite parking
- Pension contribution
- High street discounts & perk discounts
- Gym discounts
- 28 days holiday and option for increase holiday (1 extra day for each year of service)
- Career progression
- Quarterly performance related bonus scheme
- Salary £21255 per annum
- Company care scheme
- Employee assistant programme
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