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Customer Services and Administration- Hybrid

3 months ago

Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
Customer Service Advisor & Administrator
  • Hybrid working

Hybrid :
You will need to be in the offices full time for your training however once completed you will be able to work 2 days from home and three days in the offices

Location :
Portsmouth

Hours of work:
You will work 37.5 hours a week and between the hours of 8am and 5pm on a rota
Week 1 = 8am to 4.30
Week 2 = 8.30 to 5pm

You will be asked to work two Saturday mornings for three hours a month bit this will be paid at an additional £50.

00 per shift and this can be done at home

Salary :
£ £20500 starting salary

  • Plus, fantastic benefits which include:
  • Supportive and tailored training
  • Hybrid working
  • Independent family run business
  • 30 days holiday including bank holidays which will rise to a maximum of 38 days with length of service
  • You will also get your birthday off as an additional day
  • Annual pay reviews
  • Fantastic career progression
  • Free car parking
  • Easily accessible on public transport
  • Pension scheme
  • Benefits schemes is under review and set to increase
  • You will receive a salary increase once you pass probation
Dynamite recruitment is working in partnership with a hugely successful and very well-established independent business who are based in Portsmouth
Our client provides a unique and very specialist service to their customers and due to huge success are now looking to expand
As a result we are now supporting them in the recruitment for Customer Service Executives and Administrators
This position is a very varied role whereby you manage caseloads and support your client with various tasks
As a Customer Service Advisor & Administrator you will be required to

  • Request references both verbally and in writing from clients
  • The aim will be to manage cases from start to finish and complete a number of checks for your client
  • To manage inbound and outbound calls with professionalism
  • To cross check documents and raise any issues or findings
  • To proof read highly important data
  • To priories workloads and be able to work to tight deadlines and SLA agreements
  • To upload case files and client information with accuracy to the system
  • To chase outstanding documents
  • To help the customer with their journey
  • To manage any general enquiries
  • To complete general administration
The ideal Customer Service Executive / Administrator will have / be

  • Previous customer service experience and pride themselves on going the extra mile
  • Good administration skills and experience
  • Will have the ability to prioritise and work to deadlines
  • Will be able to multitask
  • Will have good communication skills
  • Will have excellent attention to detail
  • Will have excellent verbal and written communication skills
  • Will be able to retain customer information successfully and follow instruction
To be considered please submit your CV asap, or contact Fran Curtis

INDDYN