Customer Service Representative
1 month ago
This is a temporary 6-month contract for an experienced Customer Service Executive to join our team. As a key member of our client-facing team, you will be responsible for managing various client enquiries, managing client accounts and relationships, and providing exceptional customer service.
Key Responsibilities:- Assist customers with various enquiries via email and on the telephone
- Manage business customer relationships
- Handle general customer communication from the initial point of contact through to completion
- Manage complaints where required
- Liaise with third parties and internal departments to support each customer enquiry
- Transfer calls to relevant departments
- Complete administrative tasks
- Previous telephone-based customer service experience
- Strong communication skills and experience
- Ability to work under pressure
- Good administration skills and experience
- Ability to multitask and organize your workload
- Good knowledge of Microsoft Office, particularly Excel and Outlook
- Hybrid working
- Pension - up to 15% contribution
- Employee car scheme
- Well-being hours
- Gym memberships
- Car schemes
- Holiday of between 25 and 30 days dependant on level of service
- Enhanced maternity, paternity, and premature baby leave
- Learning hours
At Dynamite Recruitment Solutions Ltd, we offer a supportive and dynamic work environment. If you are a motivated and customer-focused individual, please get in touch with Fran Curtis at Dynamite Recruitment on INDG to discuss this exciting opportunity.
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