Customer Service Representative

2 weeks ago


Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
About the Role

We are seeking an experienced Customer Service Executive to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our client-facing team, you will be responsible for delivering exceptional customer service and building strong relationships with our clients.

Key Responsibilities
  • Client Communication: Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Relationship Management: Develop and maintain strong relationships with clients to ensure their needs are met and exceeded.
  • Complaint Handling: Manage and resolve customer complaints in a fair and efficient manner.
  • Administrative Tasks: Complete various administrative tasks to support the smooth operation of our client services.
Requirements
  • Experience: Previous experience in a customer-facing role, preferably in a similar industry.
  • Skills: Strong communication and interpersonal skills, with the ability to work under pressure and manage multiple tasks.
  • Technical Skills: Proficient in Microsoft Office, particularly Excel and Outlook.
What We Offer
  • Competitive Salary: £25,000 per annum, plus the opportunity to earn an additional 5%.
  • Hybrid Working: Work from home 2 days a week and in the office 3 days a week.
  • Benefits: Pension scheme, employee car scheme, gym membership, and more.


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