Customer Service Representative

3 days ago


Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
{"title": "Customer Service Executive", "description": "Job Summary

We are seeking an experienced Customer Service Executive to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Respond to customer inquiries via email and telephone
  • Manage business customer relationships and resolve any issues that may arise
  • Handle customer communication from initial contact to completion
  • Liaise with internal departments to support customer enquiries
  • Transfer calls to relevant departments as needed
  • Complete administrative tasks to support the team
Requirements
  • Previous telephone-based customer service experience
  • Strong communication and interpersonal skills
  • Ability to work under pressure and meet deadlines
  • Good administration skills and experience
  • Ability to multitask and prioritize workload
  • Proficiency in Microsoft Office, particularly Excel and Outlook
What We Offer
  • Hybrid working arrangement
  • Pension scheme with up to 15% employer contribution
  • Employee car scheme
  • Wellbeing hours
  • Gym membership
  • Car scheme
  • Holiday entitlement of 25-30 days
  • Enhanced maternity, paternity, and premature baby leave
  • Learning hours
", "lang_code": "en"}

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