Customer Service Representative

4 days ago


Portsmouth, Portsmouth, United Kingdom Dynamite Recruitment Solutions Ltd Full time
About the Role

We are seeking an experienced Customer Service Administrator to join our team at Dynamite Recruitment Solutions Ltd. As a key member of our customer service team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  • Assist customers with various enquiries via email and on the telephone
  • Manage business customer relationships
  • Handle general customer communication from the initial point of contact through to completion
  • Manage complaints where required
  • Liaise with third parties and internal departments to support each customer enquiry
  • Transfer calls to relevant departments
  • Complete administrative tasks
Requirements
  • Previous telephone based customer service experience
  • Strong communication skills and experience
  • Ability to work under pressure
  • Good administration skills and experience
  • Ability to multitask and organise your workload
  • Good knowledge of Microsoft Office, particularly Excel and Outlook
What We Offer
  • Competitive salary
  • Opportunity to earn an additional 5% bonus
  • Fantastic benefits package
  • Hybrid working arrangement
  • Pension scheme
  • Employee car scheme
  • Wellbeing hours
  • Gym membership
  • Car scheme
  • Holiday entitlement
  • Enhanced maternity, paternity and premature baby leave
  • Learning hours


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