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Customer Service Representative

2 months ago

Portsmouth, Portsmouth, United Kingdom Charles Taylor Full time

Job Summary:

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Charles Taylor. As a Billing and Network Administrator, you will play a crucial role in ensuring the compliance and accuracy of medical expenses within our organisation.

Key Responsibilities:

  • Creation, assessment, and coverage of travel insurance claims
  • Review and audit of medical expenses according to group policy
  • Understanding and entering invoice payments on our in-house system
  • Identify and carry out negotiations of medical invoices
  • Handle and co-ordinate requests for arrangement of logistical services for clients

Requirements:

  • An excellent communicator, both written and verbal
  • Ability to work to fixed timeframes
  • Innovation and creativity
  • Co-ordination skills
  • Capable of functioning in a high-pressure environment
  • Must be confident and self-motivated
  • Team player - with the ability to work alone using own initiative
  • Proficient computer skills are essential for this role

Benefits:

  • 28 days including Bank Holiday's and incremental holiday plan
  • Fantastic opportunities for learning, development, and career progression
  • Contributory pension scheme
  • Free Health Cash Plan worth £1700 per annum
  • Generous high-street rewards scheme for family and friends
  • Free travel insurance (subject to qualifying criteria)
  • Discounts on home and motor insurance