Customer Service Representative

6 days ago


Portsmouth, Portsmouth, United Kingdom Vermelo RPO Full time

We are seeking experienced professionals to join our team at Vermelo RPO as a Customer Service Representative. This role is ideal for individuals with a passion for delivering exceptional customer experiences and a strong background in customer service.

Key Responsibilities:

  • Provide timely and effective responses to customer inquiries and concerns
  • Manage customer relationships throughout the lifecycle of their insurance policy
  • Process customer renewals and new business calls in a professional and courteous manner
  • Build rapport with customers through active listening and empathy
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Perform general administrative tasks to support the customer service function

About You:

  • Previous customer service experience, preferably in a retail or hospitality environment
  • Excellent communication and interpersonal skills, with the ability to work effectively with customers and colleagues
  • Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions

Working Hours:

  • Full-time position, 37.5 hours per week on a 3-week rotational shift pattern
  • Week 1: Monday to Friday, 8am-4pm
  • Week 2: Monday to Friday, 9am-5:30pm, with a half-day on Saturday and a day off in lieu
  • Week 3: Monday to Friday, 12pm-8pm

What We Offer:

  • A competitive salary and benefits package
  • Ongoing training and development opportunities to support your career growth
  • A dynamic and supportive work environment


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