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Customer Service Representative

2 months ago

Portsmouth, Portsmouth, United Kingdom Toyota Financial Services Corporation Full time

Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Toyota Financial Services Corporation. As a Driver Support Specialist, you will be the first point of contact for our customers, providing exceptional support and resolving queries in a timely and professional manner.

Key Responsibilities

  • Provide exceptional customer service and support via various communication channels
  • Resolve customer queries and complaints in a fair and timely manner
  • Build and maintain strong relationships with customers and internal stakeholders
  • Work collaboratively with the team to achieve customer satisfaction and loyalty goals
  • Identify and implement process improvements to enhance customer experience
  • Stay up-to-date with company policies and procedures to provide accurate information to customers

Requirements

  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • High level of professionalism and integrity

What We Offer

  • A dynamic and supportive work environment
  • Opportunities for career growth and development
  • Competitive salary and benefits package
  • Recognition and rewards for outstanding performance