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2nd Line Support Technician, Windows, London to

3 months ago

London, Greater London, United Kingdom Ascend Consulting Full time

Join our team as a 2nd Line Support Technician in London with a salary up to £30K

A well-known Managed Services Provider is seeking a 2ndLine IT Support Technician to join their client's office in London. Your main responsibility will be to provide 2nd Line and Desktop Support to around 850 to 900 users, dealing with state-of-the-art hardware, software, and infrastructure technologies. This role is a perfect blend of end-user support and hands-on technical troubleshooting.

  • **Role Overview:**

The 2nd Line IT Support Technician will assist a diverse group of onsite and off-site users. You will handle incidents and requests through a modern IT Support System following company SLA's. Your tasks will include troubleshooting Desktops/Laptops, telephony, network and printing issues, investigating software problems, performing daily checks for successful backups, ensuring Cyber Essential Plus compliance on computers, as well as setting up hardware, software, and mobile devices. Additionally, you will have the chance to work on server tasks and explore infrastructure-based technology.

  • **About You:**

The ideal 2nd Line IT Support Technician should be self-driven, diligent, systematic, and well-organized. You must be capable of communicating with clients at all business levels while delivering outstanding customer service. A logical problem-solving approach is essential, along with previous experience in a similar role.

  • **Essential Skills:**
  • - Minimum 1-year experience in a similar role
  • - Windows 10, MS Server 2012/2019, MS Office 365
  • - Active Directory & Group Policy administration
  • - IP networking & telephony, DNS, DHCP
  • - Server, network and desktop hardware
  • - Customer facing skills
  • **Desirable Skills:**
  • - SCCM
  • - Mobile device support
  • - Sophos AV
  • - Backup software and hardware, specifically Arcserve Backup Solutions
  • **Desirable Qualifications:**

Considered qualifications include MCSE/MCITP, MCP/MCTS, or VCP.