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2nd Line Support Engineer Windows Server Specialist

2 months ago

London, Greater London, United Kingdom Franklin Fitch Full time

Job Summary:

Franklin Fitch is seeking a skilled 2nd Line Support Engineer to join our team. As a 2nd Line Support Engineer, you will be responsible for providing technical support to our users, managing tickets, and engaging with clients.

Key Responsibilities:

  • Provide technical support to users via phone, email, or in-person
  • Manage and resolve technical issues in a timely and efficient manner
  • Collaborate with the IT team to resolve complex technical issues
  • Develop and maintain knowledge of Windows Server, Office 365, and other related technologies
  • Stay up-to-date with the latest industry trends and technologies

Requirements:

  • 2+ years of experience in a 2nd Line Support role
  • Strong knowledge of Windows Server, Office 365, and other related technologies
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment
  • Formal IT qualification

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for career growth and development
  • A dynamic and supportive work environment
  • Access to the latest industry trends and technologies