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Reception & Reservations Agent

3 months ago

London, Greater London, United Kingdom Marriott Full time

Job Number

Job Category Food and Beverage & Culinary

Location The London EDITION, 10 Berners Street, London, England, United Kingdom

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Non-Management

Berners Tavern at The London EDITION is looking for its next Reception & Reservations Agent

Would you like a job that gives you...

  • Late evening/Early morning tax allowance up to £20
  • Discounted accommodation in over 9,000 hotels all over the world. Yes, 9,000
  • £5 breakfast when staying in most of our European hotels
  • Discounted food & drink in all our restaurants and bars
  • Discounts for your friends and family
  • Wellness and mental health programmes
  • Flexible Scheduling
  • 20 Holiday days (increasing with length of service)
  • World class training and development, including leadership development and WSET
  • Unlimited career opportunities (internationally and locally)
  • Half price cinema tickets
  • Specially curated discounts in thousands of shops
  • Amazing staff parties
  • much more

We are looking for a friendly, warm and service-oriented Host or Hostess to join the team at the award-winning restaurant Berners Tavern in The London EDITION hotel.

This gastronomic gem under the direction of our Chef partner Jason Atherton boasts 140 covers, serving guests for breakfast, lunch and dinner. Berners Tavern is located in central London's Fitzrovia at The London EDITION and brings together, in a delicate balancing act, the integrity and character of a historic building with a simple, sophisticated design sensibility, creating a seamless blend of charisma and ease.

As Reception and Reservation Agent you will:

  • Be the face of the restaurant – the first and last impression the guest has of us
  • Welcome guests warmly and personally
  • Give a fond farewell that encourages guests to return
  • Ensure guests are seated correctly in the restaurant according to the floor plan
  • Communicate any important guest information to the waiting team and management
  • Work as part of a team
  • Take responsibility for ensuring a seamless guest experience
  • name a few

Our most successful Reception and Reservation Agent is someone who:

  • Understands the impact of their job in the overall guest experience
  • Loves to meet new people
  • Is a team player
  • Takes pride in delivering sophisticated, personalised service
  • Is a great communicator
  • Has previous experience of using OpenTable or a similar reservations system (however this is not essential)
  • Has fun while doing their job

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. Our hotels are stunning microcosms of the world's top cities, featuring the finest in dining, entertainment, nightlife, and service to create an enchanting experience that makes your spirit soar.

If this sounds like the perfect place for you, apply to be our next Reception and Reservation Agent today

EDITION is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

EDITION Hotels combine the visionary genius of boutique hotelier Ian Schrager, the service delivery of a world-class luxury hotel, and the global reach of Marriott International to create an entirely new experience in the world of hospitality. EDITION delivers the best of both worlds in a delicate balancing act – polish with personality, perfectionism with individualism, and comfort with charisma and charm. The brand targets sophisticated, knowledgeable consumers who understand quality, originality, design, and service excellence, but who want it without limitations – breaking the bounds of convention and demanding an attitude and a feeling wrapped in a package that showcases the exceptional.

But to create this magical experience, we need you. We are looking for outgoing, authentically amazing people who are looking for a place to work that inspires them, challenges them and makes them proud to come to work. A place where service comes from the heart, not from a handbook. A place that delivers a never-ending theatrical performance that continuously delights and enchants each and every one of our guests.

We invite you to join us today. In joining EDITION, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.