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Telephone Retention Executive

2 months ago

London, Greater London, United Kingdom Superscript Full time
Here at Superscript we're on the hunt for a customer-obsessed Insurance Retentions Executive.

Superscript is all about enabling SMEs to take the risks they need with the comfort of business insurance that suits them, and those in the Retentions team are pivotal in achieving this mission.

This role involves preserving and enhancing customer relationships by preventing policy cancellations and promoting policy renewals through proactive communication.

We're looking for someone who is self-motivated, confident on the phone and with a willingness to learn the ropes of insurance.

Proactively reach out to existing policyholders in order to retain them (via phone, email or other relevant channels)
Identify key reasons for potential policy cancellations and formulate solutions in order to retain customers and reduce policy cancellations
Explain to customers any changes to premiums, products or enhancements for both new and existing policies
Provide information to customers around how different insurance policies meet their specific needs
Actively seek ways on how the Superscript customer experience can be improved and share ideas with your fellow team members
Understanding of insurance, and willing to specialise more
Unafraid to be proactive in communication via phone or email
A competitive salary and the opportunity to grow at one of the UK's leading insurtechs
~ 25 days holiday - so there's plenty of time for work, rest and play
~ Hybrid way of working for the perfect work / life balance
~ Vitality private health and dental insurance
~ Great pension (up to 10% on top of your salary)
~ Full access to Spill , our mental health platform
~ Cycle to work scheme
~ Latest Apple tech gear & everything you need to be set up for success
~ Fun, modern and informal office environment with regular team social events
~

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