Borrower Service Executive

4 weeks ago

London, Greater London, United Kingdom Funding Circle Full time
Borrower Service Executive

Borrower Service Executive

In the Borrower Service team you will assist and help the borrower complete their loan application through to offer and will be working on one of our new products.

This role is to provide customer support to SME business owners during their application process.

As a Service Support Executive supporting the Sales and Operations Channels, you embody one of our most important selling points: delivering customer value that drives customer satisfaction.

Who are we?
We're Funding Circle. We back small businesses to succeed.
At Funding Circle, we believe the world needs small businesses. That's why we've made it our mission to help them get the finance they need to grow.

With more than a decade of expertise under our belt, we've built a game-changer of a platform with cutting-edge data and technology that's reshaping the landscape of SME lending.

Say goodbye to lengthy applications and hello to lightning-fast decisions In just minutes, SMEs across the UK can get a decision, giving them access to competitive funding in a flash.

We know that good business is about good people.

So we pride ourselves on providing meaningful, human support as well as fast, hassle free processes to deliver an unbeatable customer experience.

The role

  • Dealing with inbound enquiries, via telephone or email answering borrower questions/queries.
  • Nudge outreach to pre-qualified leads, helping borrowers complete their application.
  • Request information from SME owners either by email or telephone.
  • Update the Salesforce CRM system with all relevant information so that loan applications can move through our funnel from application to offer.
  • Develop strong working relationships with direct sales teams.
  • Support the Direct business reporting by keeping information accurate and updated.
  • Proactively problem solving, identifying and confidently mitigating any risks, issues or control weaknesses that arise in your day-to-day What we're looking for
  • Driven to succeed both individually and as part of a team.
  • Dynamic and KPI driven with the ability to work well under pressure.
  • Natural proficient at multitasking with strong time management skills
  • A transparent communication with the customer - both good and bad.
  • Adaptable and ready to provide feedback on products and how customers are feeling to help aid future improvements At Funding Circle we are committed to building diverse teams so please apply even if your past experience doesn't align perfectly with the requirements.
Want to learn more?

  • We have a huge impact on the businesses that borrow through our platform, the communities they serve and the overall economy (last year £6.9bn of GDP generated).

You can read our full Impact Report here:

  • To see what our customers think, visit our Trustpilot page:
  • And we're still evolving Our award-winning multi-product platform is solving more SME finance challenges than ever before. We think big, rally together and meet the needs of SME customers like no other. Why join us?
At Funding Circle, we celebrate and support the differences that make you, you. We're proud to be an equal-opportunity workplace and affirmative-action employer. We truly believe that diversity makes us better .
We back our Circlers to build their own incredible career, making a difference to small businesses every day.

Our Circler proposition is designed to support employees both in and out of work, and it is anchored around four pillars:
Health, Weath, Development & Lifestyle.

A few highlights:

Health:

Private Medical Insurance through Aviva, Dental Insurance through Bupa, MediCash, access to free online therapy sessions and exclusive discounts with Hertility for reproductive health support.


Wealth:
Octopus Money Coach, free mortgage advisor partnership and discounts across numerous retailers through Perks at Work.

Development:
Dedicated annual learning allowance and full access to internal learning platform.

Lifestyle:

Wellhub (for fitness discounts), Electric Car Scheme and more And finally, we have award winning parental leave policies supporting parents through enhanced maternity, partner and adoption leave, as well as additional leave for parental bereavement and for fertility treatments.

Ready to make a difference? We'd love to hear from you.

  • Parks and Wildlife Service Executive Leader

    8 hours ago

    London, Greater London, United Kingdom Executive Full time

    About the Role:The Executive Director, Parks and Visitor Services is a senior executive position responsible for leading the strategic directions of the parks management and visitor services functions within the Parks and Wildlife Service of the Department of Biodiversity, Conservation and Attractions.Key Responsibilities:Contribute to the strategic...

  • Business Support Executive

    1 day ago

    London, Greater London, United Kingdom Funding Circle Full time

    About the RoleFunding Circle is seeking a highly motivated and organized Customer Operations Executive to join our Borrower Service team. As a key member of our team, you will play a crucial role in assisting borrowers complete their loan applications and providing exceptional customer support.Key ResponsibilitiesCustomer Support: Provide timely and...

  • Financial Services Specialist

    7 hours ago

    London, Greater London, United Kingdom Rutherford Full time

    About the RoleRutherford is seeking a highly skilled Financial Services Consultant to join our team. As a key member of our financial services team, you will be responsible for leading and supporting the structuring and execution of fund finance transactions.Key ResponsibilitiesLead and support the structuring and execution of fund finance transactions.Draft...

  • Financial Services Specialist

    12 hours ago

    London, Greater London, United Kingdom Rutherford Full time

    About the RoleRutherford is seeking a highly skilled Financial Services Specialist to join our team. As a key member of our fund finance practice, you will play a critical role in structuring and executing complex financial transactions.Key ResponsibilitiesLead and support the structuring and execution of fund finance transactions, ensuring compliance with...

  • Executive Director of Finance

    9 hours ago

    London, Greater London, United Kingdom London North West University Healthcare NHS Trust Full time

    London North West University Healthcare NHS Trust is a leading healthcare provider in Northwest London, serving a population of over 1 million people across three boroughs. We operate three hospital sites, including a state-of-the-art Elective Orthopaedic Centre and a Community Diagnostic Centre Hub.We are a large employer, with a workforce of circa 10,000...

  • Director of Parks and Visitor Services

    8 hours ago

    London, Greater London, United Kingdom Executive Full time

    About the Role:The Executive Director, Parks and Visitor Services is a senior executive position responsible for leading the strategic directions of the parks management and visitor services functions within the Parks and Wildlife Service of the Department of Biodiversity, Conservation and Attractions.Key Responsibilities:Contribute to the strategic...

  • Technology Executive

    3 weeks ago

    London, Greater London, United Kingdom Space Executive Full time

    Company Overview:Space Executive is a rapidly expanding organization within the financial services domain, dedicated to enhancing regulatory compliance through innovative, data-centric solutions.Position Overview:We are in search of a skilled Chief Technology Officer (CTO) who possesses a fervor for technological advancement and a robust expertise in...

  • Junior Executive Officer

    3 weeks ago

    London, Greater London, United Kingdom Page Executive Full time

    Position OverviewThe Junior Executive Officer will play a crucial role in steering the organization towards its strategic objectives. This position is pivotal in fostering growth and ensuring robust financial outcomes.Key ResponsibilitiesDrive organizational growth through innovative strategies.Ensure optimal financial performance by monitoring key...

  • Enterprise Sales Executive

    1 day ago

    London, Greater London, United Kingdom Space Executive Full time

    About Space Executive:Space Executive is a leading B2B cross-border payments company, dedicated to facilitating smarter money movement for businesses, educational institutions, and payroll providers across 200+ countries.Role Overview:We're seeking a dynamic Enterprise Sales Executive to drive growth by winning and onboarding large-scale enterprise clients....

  • Executive Director of Business Development

    12 hours ago

    London, Greater London, United Kingdom Executive Talent Full time

    Job Title: Executive Director of Business DevelopmentJob Summary:We are seeking an experienced Executive Director of Business Development to join our team at Executive Talent. As an Executive Director of Business Development, you will be responsible for leading our business development efforts and driving growth through strategic partnerships and client...

  • Executive Director

    1 day ago

    London, Greater London, United Kingdom Page Executive Full time

    About the RoleThe Chief Executive Officer will be an influential leader capable of steering the company towards progressive growth. They will demonstrate strong strategic acumen, business services industry knowledge, and superior leadership skills.Company OverviewOur company, Page Executive, is a leading provider of executive search services. We are seeking...

  • Financial Services Specialist

    1 day ago

    London, Greater London, United Kingdom Rutherford Full time

    Job DescriptionRutherford is a leading global firm renowned for its exceptional fund finance practice. Our services encompass a wide range of financial solutions, including capital call, hybrid, general partner, management fee, co-invest, and NAV/asset-backed facilities. With a robust international footprint spanning multiple regions, we deliver high-quality...

  • Partner (Executive search/Interim Management)

    4 weeks ago

    London, Greater London, United Kingdom Page Executive Full time

    Superb chance to contribute to a growing practiceUnparalleled contacts to leverage About Our Client As Page Executive, we are a part of Page Group, a FTSE 250 leading global recruitment company. With over 1300 executive search and interim mandates successfully completed every per year, Page Executive is one of the leaders of the executive search market.A...

  • Chief Executive Officer

    9 hours ago

    London, Greater London, United Kingdom Page Executive Full time

    Job SummaryThe Chief Executive Officer will be an influential leader capable of steering the company towards progressive growth. They will demonstrate strong strategic acumen, business services industry knowledge, and superior leadership skills.About the RoleThis is an exciting opportunity to lead and shape a large and successful charitable housing...

  • Chief Executive Officer

    1 day ago

    London, Greater London, United Kingdom Page Executive Full time

    About the RoleThe Chief Executive Officer will be an influential leader capable of steering the company towards progressive growth. They will demonstrate strong strategic acumen, business services industry knowledge, and superior leadership skills.Company OverviewOur company, Page Executive, specializes in providing executive search services to various...

  • Head of Debt Transactions

    1 day ago

    London, Greater London, United Kingdom Caravel Full time

    Job DescriptionWe are seeking a seasoned Lending Director to join Caravel, a well-established alternate lender specializing in providing development loans for high-profile residential schemes across the UK.Our company is well-capitalized with discretionary capital and a significant growth plan, offering a unique opportunity for a skilled professional to make...

  • Financial Services Associate

    1 day ago

    London, Greater London, United Kingdom Rutherford Full time

    Rutherford is a leading global firm renowned for its exceptional fund finance practice. Our services encompass a wide range of financial solutions, including capital call, hybrid, general partner, management fee, co-invest, and NAV/asset-backed facilities. With a robust international footprint spanning multiple regions, we deliver high-quality support to our...

  • Business Development Executive

    1 day ago

    London, Greater London, United Kingdom 1st Executive Full time

    Job Title: Commercial DirectorJob Type: Full-timeIndustry: Public SectorCompany: 1st ExecutiveLocation: Hybrid working from home and c. 2 days per week in LondonJob Description:Role Overview:As a key player in the Capital Procurement Team of a major Public Sector organisation, you will drive the end-to-end, strategic Commercial direction for programmes,...

  • Technology Strategist

    1 day ago

    London, Greater London, United Kingdom Space Executive Full time

    Job DescriptionCompany OverviewSpace Executive is a fast-growing start-up in the financial services sector, specializing in regulatory compliance automation through data-driven solutions.Job SummaryWe are seeking a talented Chief Technology Officer (CTO) with a passion for innovation and a strong background in data-driven solutions to lead our technology...

  • Financial Services Attorney

    3 weeks ago

    London, Greater London, United Kingdom The Stephen James Partnership Full time

    Position OverviewAbout the FirmThe Stephen James Partnership, a prominent International Law Firm, is currently in search of a qualified Associate to enhance their Real Estate Finance Team.Key ResponsibilitiesThe selected candidate will be responsible for a variety of tasks, including but not limited to:Delivering exceptional legal services to clients across...