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Telephone Retentions Administrator

3 months ago

London, Greater London, United Kingdom Takeaway Full time
Ready for a Challenge


Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.

About this role:


The Telephone Retention Administrator plays an important role within the team, primarily responsible for the processing of restaurant churn whilst also supporting other operational tasks required.

A large part of this role is to connect with other stakeholders across the business when reviewing churn requests and ensure they are dealt with in a timely manner. Ideally suited to someone who is methodical and enjoys working within a fast-paced company.

The role is 12-month FTC.

These are some of the key ingredients to the role:
  • Managing and maintaining the churn inbox through swift resolution of tickets
  • Ensure our partners are satisfied and continue to successfully trade with us
  • Achieve clear KPI targets
  • Identify short, medium and long term solutions in order to minimise ongoing levels of restaurant churn
What will you bring to the table?
  • Excellent communication skills
  • A problem-solving attitude
  • Comfortable working with data
  • Excellent organisation with a can do approach
  • Time management
  • Preferably telephone-based experience


At JET, this is on the menu:


Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.


Inclusion, Diversity & Belonging


No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.


What else is cooking?
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.

Are you ready to take your seat? Apply now