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Telephone Retention Executive
1 month ago
Then Just Eat might be the place for you. We're a leading global online food delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About the roleWe are looking for a Telephone Retention Executive to join our Retentions team. You will oversee saves/churns on the platform, and work closely with the dedicated Account Manager on their allocated accounts. The Telephone Retention team works hard to grow our existing estate by making sure current restaurant partners stay online, and are successful.
As part of the role, we're also counting on you to have:
- Strong communication skills, ability to be thick skinned when dealing with partner dissatisfaction
- Determination and grit to contact and speak to as many partners as possible
- Relate to the restaurant partners business and understand the fundamentals in order to provide a consultative/sales approach
- Resolve partner issues by determining the root cause and offering a tailored solution
- Ensure our partners are satisfied and continue to successfully trade with us
- Proactively manage allocated tasks to ensure business objectives are met
- Liaise with other teams across Sales, Operations and Account Management
- Consistently improving retention rates and KPIs
- Previous experience within retention, sales or account management
- Strong understanding of the marketplace
- Communicative, with the ability to negotiate and resolve difficult issues
- Enthusiastic and self motivated
- An independent and proactive way of working, passionate about new challenges and changing environments
At JET, this is on the menu:
Our teams forge connections internally and work with some of the best-known brands on the planet, giving us truly international impact in a dynamic environment.
Fun, fast-paced and supportive, the JET culture is about movement, growth and about celebrating every aspect of our JETers. Thanks to them we stay one step ahead of the competition.
No matter who you are, what you look like, who you love, or where you are from, you can find your place at Just Eat We're committed to creating an inclusive culture, encouraging diversity of people and thinking, in which all employees feel they truly belong and can bring their most colorful selves to work every day.
Want to know more about our JETers, culture or company? Have a look at our career site where you can find people's stories, blogs, podcasts and more JET morsels.
Are you ready to take your seat? Apply now
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