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Cluster Groups Conference and Events Sales Manager

4 months ago

London, United Kingdom Hilton Hotels Full time
Cluster Groups Conference and Events Sales Manager

A Cluster Conference and Events Sales Manager actively promotes the services and facilities of the cluster Hotels to all customers and Guests and cross sells the other products within the Company brands.What will I be doing?As a Cluster Conference and Events Sales Manager, you promote the services and facilities of the cluster Hotels to all customers and Guests and cross sell the other products within the Hilton family of brands. The Cluster Conference and Events Sales Manager oversees all Conference and Events Sales offices to ensure active conversion of customer enquiries. Specifically, you will be responsible for performing the following tasks to the highest standards:
  • Develop future and repeat business contributing to the profitability of the hotel
  • Review the Cluster's business plans, identify gaps and ensure proactive efforts to fill capacity and meet set targets
  • Contribute to the selling strategy of the hotel, and manage the departments' adherence to achieving that strategy
  • Understand the competitive market place and implement approaches to ensure the Cluster stays ahead in the local market
  • Ensure Sales Team Members are developed effectively and generate a culture of high quality standards for relationship building, customer service, selling techniques, and billing and processing contracts
  • Manage and develop the Cluster Conference and Events Sales Team to ensure career progression and effective succession planning within the hotel and company
  • Build strong relationships with customers, Guests and Team Members in order to gain full understanding of their needs and work to serve them effectively
  • Manage staff performance in compliance with company policies and procedures
  • Recruit, manage, train and develop the Conference and Events Sales Team