Group, Conference and Events Administrator Intern

6 months ago


London, United Kingdom Hilton Full time

**WELCOME TO A WORLD OF OPPORTUNITIES** AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE. - No two days or two hotels are the same, but our spirit and passion for hospitality always brings all our teams together to create a culture of inclusiveness, positivity and drive to achieve our common goal. “To share the light and warmth of hospitality”. With amazing training, resources and support from both managers and colleagues, there is always an opportunity to develop and grow.

**A WORLD OF REWARDS**
- ** 12 month Internship/placement**:

- **Yearly Salary of £26,364 plus incentives**:

- **Grow your Career**:

- **Personal Development**
programmes designed to support you at every step of your career
- **A chance to make a difference**
through our Corporate Responsibility programmes - Find out what and how we are doing ()
- **Team Member Travel Program**:

- **Team Member Referral Program**:

- **High street discounts**:
with Perks at Work
- **Holiday**:
28 days

including bank holidays (increasing yearly to up to 33 days)
- **Modern and inclusive**
Team Member's areas

**JOB PURPOSE**:
To support our Groups Conference & Events team and our internal stakeholders to ensure all customers of the London Cluster are serviced in a quick & efficient approach ultimately maximising conversion, driving meeting room occupancy and building future base.

**JOB DESCRIPTION**:
A GC&E Internship will provide key insight on Conference & Events in a commercial Hotel/Business office. During the internship, they will learn about Hilton and our values as well as getting a great understanding of the Conference & Events business in Hilton. Some key areas of development are around; understanding the customer journey and how to handle enquiry, updating our system with new bookings, prepare contracts for event with the support of management, quality checks of our system and process.

**KPI's**:

- Overall Revenue performance of the whole Cluster
- Overall Conversion of the whole Cluster
- Future Base Target
- GTMS Team Engagement Score
- Overall response times
- Quality Assurance

**KEY RESPONSIBILITIES**:

- Helping the team with any admin tasks e. g. preparing contract for business, loading enquiry in our system, preparing offers and updating templates.
- Supporting with Groups Conference & Events enquiries during need period
- Updating new starter welcome packs and induction plans (with support of GC&E manager)
- Keep Hotel information up to date on our systems.

**Daily Tasks**:

- Prepare outstanding chase report
- Carrying out a quality audit on cluster Catering Production Report
- Huddle preparation of Catering Production Report

***
**Weekly Tasks**:

- Keeping all boards in the office up to date with commercial data.
- Huddle preparation; target update; big rocks; training & yield
- Support Groups Conference & Events team to prepare for Business Focus Meeting.

**Monthly Tasks**:

- Prepare data for monthly recognition (Xsell; KITF; volume conversion; Revenue conversion; CPR audit; response times
- Pulling the quality audit report monthly and prepare findings - share with GCE managers and fix leaver bookings
- Monthly recognition - presentation, certifications and other items

**EVERY JOB MAKES THE STAY.**

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests - and behind every job, there's an extraordinary person working to make each Stay magical. That's why at Hilton, Every Job Makes the Stay.

**Find out more about all our brands and hotels -**

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