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Office Administrator

2 months ago

Newbridge, United Kingdom Grove Group Scotland Full time

About Us:

At Grove Group Scotland, we are dedicated to creating a workplace where excellence is our standard. We have been pushing the boundaries of what is possible since 1964. Our team is passionate about delivering outstanding results and fostering a culture of collaboration, respect, and continuous improvement.

Job Description:

We are seeking a highly organised and proactive individual to join our team. The ideal candidate will possess exceptional communication skills, a keen attention to detail, and the ability to manage multiple tasks efficiently. In this role, you will be responsible for overseeing the day-to-day administrative functions of the office, ensuring smooth operations, and supporting various departments as needed.

Key Responsibilities:

  • Customer Support:
    • Answer customer inquiries via phone, email, and chat
    • Resolve customer issues promptly and efficiently
    • Provide product and service information to customers
    • Process orders, forms, applications, and requests
    • Follow up with customers to ensure their satisfaction
  • Administrative Support:
    • Plan deliver routes
    • Prepare import and export paperwork
    • Organise and schedule meetings, appointments, and travel arrangements
    • Handle incoming and outgoing mail and packages
    • Assist in the preparation of reports and presentations

Qualifications:

  • Previous experience as an office assistant is desired, but not essential.
  • Excellent verbal and written communication skills
  • Strong organisational skills, including the ability to prioritize tasks and to work under pressure.
  • Excellent verbal and written communication skills
  • Be able to multitask
  • Friendly and professional demeanour with a customer-oriented mindset
  • Positive attitude to work
  • Proficient in MS Office packages and capable of learning new systems