Service Administrator

6 months ago

Newbridge, United Kingdom Origin Fitness UK Full time

**Role**:Service & Repair Administrator

**Reporting to ** Service Manager

**Location ** Origin Fitness and remote working

Origin Fitness is a UK based distributor and manufacturer of commercial fitness equipment. Origin works with both distributors and commercial operators to combine both equipment provision and a range of support services which include gym design, marketing, training and servicing.

We are an innovative, growing company working towards our vision of being the best commercial fitness equipment supplier in the UK. We are passionate about delivering the best customer service experience and pride ourselves on building lasting relationships with our customers.

We are currently looking to grow our market share in the UK and internationally, with Service being a key part in the company’s strategy towards achieving this.

**Department Role in Achieving the Company Vision**

The service team play a critical role in achieving our business objectives, by ensuring that they provide the best service to our customers and ensuring the maintenance and repair of the Fitness Equipment sold by Origin Fitness. Reporting to the Service Manager, this is an exciting opportunity to be part of our Service & Repair Team.

As an experienced administrator, you should be highly organised and able to multitask with ease. Your primary responsibility will be to ensure that customer interactions with the organisation are positive and that customers are satisfied. You will be required to take customer phone calls, respond to their inquiries and complaints, all while remaining polite and professional. Since service is vital to increasing customer satisfaction, your job is essential to the overall success of the company. The successful applicant will be able to fulfil the role of helping customers receive the help and support they need when working with Origin Fitness and our products.

**Responsibilities**
- Plan and coordinate the routes of engineers, schedule service repairs and call-outs in compliance with company agreements and Key Performance Indicators.
- Follow internal procedures to efficiently record and maintain database information.
- Collaborate closely with and support existing team members at all times.
- Meet productivity standards, Key Performance Indicators and goals, while maintaining the highest level of customer service.
- Liaise with internal company departments to ensure that all customer experiences are of the highest standard.
- Document customer interactions, inquiries, complaints, or comments, as well as actions taken.
- Utilise computer systems to track, gather information, and/ or troubleshoot customer issues.
- Refer unresolved customer issues to designated departments or Service Manager for resolution.

**Qualifications and Experience**
- The ability to work on your own initiative is essential
- Excellent verbal and written communication skills.
- Excellent organisational and time-management skill
- A quick learner with problem-solving attitude, especially within tight deadlines, is necessary.
- A high level of attention to detail is required.
- Reliability is a must.
- The ability to work well in a team.
- A minimum of 2 years of administrative experience
- Previous workshop or parts warehouse experience is desired.
- Previous Salesforce experience would be beneficial but is not essential.

**Working for Origin**
- Be part of a vibrant, growing company with 55 staff.
- Training and support to help develop your skills.
- Opportunities to progress within the business.
- Manager support through regular 121s
- An Investors in People Employer

**We care about our team. Here are just a few of the perks;**
- Free to use staff gym at head office (HQ Staff Gym with our latest equipment)
- Cycle to work scheme
- Free staff car parking at head office (HQ Staff Car Park)
- Regular staff events, socials and parties
- 28 days annual leave (33 days after 5 years’ service) when working 5 day week. Origin offer 4 day working week across various departments and holidays will be adjusted. We close for Christmas and New Year to ensure everyone can enjoy a well-deserved rest
- A joint contributory pension scheme - Origin Fitness match up to 5%
- Parental/Family leave
- Hybrid working company ensuring that employees can work from home or remotely with 2 days a week in the office. ( 12 week probation period would be based at the office for training)
- Staff Gym Kit

We are committed to promoting equality and diversity in employment and follow an equal opportunities policy.

**Salary**: £26,000.00 per year

**Benefits**:

- Company events
- Company pension
- Cycle to work scheme
- Free parking
- On-site gym
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Ability to Commute:

- Newbridge, EH28 8PL (required)

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