Installations & Order Fulfilment Administrator

3 months ago

Newbridge, United Kingdom Origin Fitness UK Full time

**Installations & Order Fulfilment Administrator**

**Company Overview**

We are an innovative, growing company working towards our vision of being the best commercial fitness equipment supplier in the UK. We are passionate about delivering the best customer experience and pride ourselves on building lasting relationships with our customers.

**Department Role in Achieving Vision**

The Order Fulfilment team play a critical role in achieving our business objectives, by ensuring we support and work with multiple departments in Origin Fitness and with our clients to ensure the successful delivery and installation of fitness equipment in a prompt and efficient manner throughout the UK whilst ensuring an excellent level of customer service and ensuring our customers achieve their goals

We are looking for someone who is committed to delivering an outstanding level of customer service. The successful individual will be required to work in a fast-paced role and will ideally be a driven individual with initiative and problem-solving skills, along with a great customer service manner, and attention to detail.

Within this role you will support coordinating exciting installations across the country and providing the highest level of customer service throughout. You will work closely with the Installation Manager to learn internal processes, as well as other team members and the Order Fulfilment Department, to ensure all areas are covered and jobs are planned with accuracy.

This role requires planning, the ability to work as an individual but also integrate as part of the team and the successful applicant will be involved with the customer facing aspect of making concepts come to life, in line with the company values. With a focus on customer care, logistics, and communication, you will enhance customer experience as well as partner relationships to drive for the common company goal and customer satisfaction.

**Responsibilities**:
Day to day activities will be varied and include the following responsibilities.
- Building relationships with customers and ensuring that they receive an excellent customer experience by providing information and assistance to process orders.
- Follow internal procedures efficiently to record and maintain database information.
- Coordinate deliveries and installations throughout the UK to ensure installations are completed in time.
- Work closely with and support existing team members at all times.
- Achieve productivity standards, KPI’s and goals to maintain the highest level of customer service.
- Liaise with internal departments to ensure that all customer experiences are of the highest levels.
- Record customer interactions, details of enquiries, issues, or comments, as well as actions taken.
- Use CRM systems to track, gather information, and troubleshoot customer issues.
- Refer unsolved customer issues to designated departments or supervisors for resolution.
- To be the senior member of the team when the manager is unavailable.

**Skills and Experience Required**
- Customer Service experience can be either through telephone or in a face-to-face environment.
- Previous experience in administration
- Be able to maintain an efficient, organised approach to all tasks to ensure a world-class level of customer experience.
- Attention to detail and the ability to proactively resolve complications.
- Passionate with the ability to take ownership of customer queries and confidently resolve issues where required.
- Ability to effectively organise and prioritise your workload to achieve targets in the most efficient way.
- Ability to multitask.
- A team player.
- Ability to take on further responsibility when required.

**Working for Origin Fitness**
- Be part of a vibrant, growing company with 60 staff.
- Training and support to help develop your skills.
- Opportunities to progress within the business.
- Manager support through regular 121s and a personal development plan
- An Investors in People Employer

**We care about our team. Here are just a few of the perks;**
- Free to use staff gym at head office (HQ Staff Gym with our latest equipment)
- Cycle to work scheme
- Free staff car parking at head office (HQ Staff Car Park)
- Regular staff events, socials and parties
- 28 days annual leave (30 days after 5 years’ service) if working a 5 day week and 24 days(28 days after 5 years) if working a 4 day week. We close for Christmas and New Year to ensure everyone can enjoy a well-deserved rest
- A joint contributory pension scheme - Origin Fitness match up to 5%
- Flexible working - Hybrid working after probation
- Staff purchase scheme at landed cost + VAT
- Staff Merchandise allowance

We are committed to promoting equality and diversity in employment and follow an equal opportunities policy.

**Salary**: From £26,000.00 per year

**Benefits**:

- Company pension
- Free parking
- On-site parking

Supplemental pay types:

- Yearly bonus

**Education**:

- A-Level or equivalent (preferre

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