Administrator - Oversight (Jersey)

2 months ago

St Helier, United Kingdom Royal Bank of Canada Full time

Come Work with Us

At RBC, our culture is deeply supportive and rich in opportunity and reward. You will help our clients thrive and our communities prosper, empowered by a spirit of shared purpose.

Whether you're helping clients find new opportunities, developing new technology, or providing expert advice to internal partners, you will be doing work that matters in the world, in an environment built on teamwork, service, responsibility, diversity, and integrity.

Job Title

Administrator - Oversight (Jersey)

Job Description

What is the opportunity?

The newly created Operations Department in Jersey is building out a team of professionals to perform operational activities to support the running of key functions across the organisation, whilst ensuring adherence to ongoing and upcoming regulatory requirements.

In this role, you will actively monitor the services delivered by our Malaysian outsourced services team vs Service Level Agreement (SLA) for Banking, Payments and Reconciliations products and services.

Assist with the collection of Key Performance/Risk Indicator data (KPI & KRI) data across all of the Outsourced activities.

Support the development of test cases, working with the subject matter experts (SME's) to expand test cases against system enhancements or change requests.

Support the development of change requests or process changes to bring efficiencies across the operational teams.

What will you do?

  • Undertake process sampling/quality assurance across Banking & Payment products and services
  • Support the collection of KPI/KRI data and development of monthly reporting to the Outsourced Services Oversight Committee
  • Monitor outsourced reconciliation and investigation activity to ensure it is completed and performed in accordance with documented procedures
  • Support the maintenance and continuous development of test cases
  • Assist with the identification of processing efficiencies and work reduction practices by raising suggestions for change
  • Assist key business partners to ensure effective controls and services are performed in line with SLAs
  • Support the review and development of operational procedures and process maps
  • Escalation of risks identified to management for review

What do you need to succeed?

Must-have

  • Demonstrate a calm, logical approach to problem solving and exception management
  • Be able to work well under pressure
  • A positive and proactive attitude towards change
  • A collaborative nature and willingness to work towards common goals as a team

Nice-to-have

  • A basic understanding of some Banking and Custody Products

What is in it for you?

We thrive on the challenge to be our best - progressive thinking to keep growing and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

  • A comprehensive Total Rewards Program including bonuses, flexible benefits and competitive compensation
  • Leaders who support your development through coaching and managing opportunities
  • Opportunities to work with the best in the field
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services
  • Flexible working options fully supported
  • Hybrid Working

Job Summary

Address:

Saint Helier, Jersey

City:

JEY-ST_HELIER-SAINT HELIER

Country:

Jersey

Work hours/week:

36.25

Employment Type:

Full time

Platform:

Wealth Management

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2023-03-03

Application Deadline:

2023-03-31

Inclusion and Equal Opportunity Employment

At RBC, we embrace diversity and inclusion for innovation and growth. We are committed to building inclusive teams and an equitable workplace for our employees to bring their true selves to work. We are taking actions to tackle issues of inequity and systemic bias to support our diverse talent, clients and communities.

We also strive to provide an accessible candidate experience for our prospective employees with different abilities. Please let us know if you need any accommodations during the recruitment process.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at rbc.com/careers.

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