Facilities Manager
3 months ago
Job Title: 2 x facilities Manager
Working Hours: 8am-4pm but flexibility required as will be expected to cover some events and weekends.
Pay Rate: 38000 per year
The Facilities Manager role is the customer facing representative for our services and to bind together the various facilities services to act as one convenient point of contact to the building user. The purpose of the role is to enhance the customer experience by building and maintaining an excellent relationship with the occupants and exceeding their expectations on a daily basis.
As a Facilities Manager, you will set consistently high standards across buildings in your assigned zone, and share best practice with the rest of the team to ensure service delivery meets the needs of the customer and exceeds them wherever possible. The core of your role will be engaging with key stakeholders to ensure their needs are met, to track and support with major projects and maintenance works in your buildings, hold ownership for the general condition of your building with a proactive outlook, and overall work to make sure that our buildings and facilities are in working order.
Facilities Managers will work alongside other estates service lines to ensure excellent customer service standards and reliable service delivery. You will be assigned a number of buildings on campus, of which school buildings are aligned into one of four newly introduced academic faculties.
Working hours are 7.5 hours (37.5 hours weekly) flexible re: business requirements. Including weekend cover for events, such as Open Days and Applicant Visitor Days (AVD's).
To act as the overall leader for estates and facilities in your zone, engaging with key stakeholders and ensuring that customer needs are met.
To maintain ongoing communication and engagement with key stakeholders (e.g. technical staff, administrators, heads of school, etc.) to receive and respond to their enquiries and requests.
To monitor major projects and maintenance works in your buildings, assist with mitigating impacts to staff and students, communicate upcoming and ongoing works to the school or department, and generally bridge the gap between the customer and SEF service delivery teams.
To maintain and deliver outstanding customer service standards, which is the core of your role.
To be a reliable point-of-contact for key stakeholders, able to respond and support quickly and efficiently.
To track works and projects in your buildings and update the Task Tracker on a daily basis as needed.
To book in and undertake regular stakeholder meetings and support the Head of Customer Service and Partnership Director with scheduled major stakeholder and Head of School meetings.
To undertake regular walkarounds, building inspections, safety and compliance inspections, planned maintenance, and generally checking and taking ownership of the condition of the Zone's buildings proactively, including monitoring of health and safety risks and support with any incidents.
To report any issues to the Service Centre and monitor their progress as needed.
To calmly and effectively deal with complaints, and work with the customer to resolve their issue.
To liaise with SEF Maintenance and Compliance teams to arrange and communicate regular planned preventative maintenance (PPM's) and other required works, including impacts such as planned power and utilities outages and space closures.
To produce monthly reports on ongoing works and impacts in your buildings, scheduled meetings and their outcomes, and any potential risks, including close tracking of major works for client discussion.
To closely understand your buildings and customers, and become the on-hand expert for day-to-day activities in your buildings.
To line manage your assigned Facilities Coordinator, and oversee their day-to-day administration tasks.
To oversee and facilitate events, general teaching space (GTS) and other ad-hoc business needs in your zone.
To oversee contractor attendance, support with booking in contractor works to minimise impact to customers, and check permits to work working with other SEF teams.
This job description sets out current duties of the post that may vary from time to time without changing the general character of the post or the level of responsibility entailed.
Working hours may need to be flexible in terms of working hours, e.g. later evenings and earlier mornings depending on the situation, as well as occasional pre-planned weekend work to support with major events on campus.
Please call on (phone number removed) or apply
Resourcing Group is acting as an Employment Business in relation to this vacancy.
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