Facilities Manager
2 months ago
Job Summary: We are seeking a highly skilled Facilities Manager to join our team at Resourcing Group. As a key member of our estates and facilities team, you will be responsible for delivering exceptional customer service and ensuring the smooth operation of our buildings.
Key Responsibilities:
- Leadership and Customer Service: Act as the overall leader for estates and facilities in your zone, engaging with key stakeholders and ensuring that customer needs are met.
- Project Management: Monitor major projects and maintenance works in your buildings, assist with mitigating impacts to staff and students, communicate upcoming and ongoing works to the school or department, and generally bridge the gap between the customer and SEF service delivery teams.
- Customer Service Delivery: Maintain and deliver outstanding customer service standards, which is the core of your role.
- Communication and Stakeholder Management: Be a reliable point-of-contact for key stakeholders, able to respond and support quickly and efficiently.
- Task Management: Track works and projects in your buildings and update the Task Tracker on a daily basis as needed.
- Stakeholder Meetings: Book in and undertake regular stakeholder meetings and support the Head of Customer Service and Partnership Director with scheduled major stakeholder and Head of School meetings.
- Building Inspections: Undertake regular walkarounds, building inspections, safety and compliance inspections, planned maintenance, and generally check and take ownership of the condition of the Zone's buildings proactively, including monitoring of health and safety risks and support with any incidents.
- Issue Reporting: Report any issues to the Service Centre and monitor their progress as needed.
- Complaint Resolution: Calmly and effectively deal with complaints, and work with the customer to resolve their issue.
- Reporting and Analysis: Produce monthly reports on ongoing works and impacts in your buildings, scheduled meetings and their outcomes, and any potential risks, including close tracking of major works for client discussion.
- Team Management: Line manage your assigned Facilities Coordinator, and oversee their day-to-day administration tasks.
- Event Management: Oversee and facilitate events, general teaching space (GTS) and other ad-hoc business needs in your zone.
- Contractor Management: Oversee contractor attendance, support with booking in contractor works to minimise impact to customers, and check permits to work working with other SEF teams.
Working Hours: Working hours may need to be flexible in terms of working hours, e.g. later evenings and earlier mornings depending on the situation, as well as occasional pre-planned weekend work to support with major events on campus.
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Brighton, Brighton and Hove, United Kingdom Royal Mail Full time{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Facilities Manager to join our team at Royal Mail Property & Facilities Solutions. As a key member of our team, you will be responsible for supporting the Technical Services Manager in the provision of facilities services to our Street Furniture & Assets...
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Brighton, Brighton and Hove, United Kingdom Royal Mail Full time{"title": "Job Description", "content": "Job SummaryWe are seeking a highly skilled and experienced Facilities Manager to join our team at Royal Mail Property & Facilities Solutions. As a key member of our team, you will be responsible for supporting the Technical Services Manager in the provision of facilities services to our Street Furniture & Assets...
