Facilities Operations Manager
15 hours ago
Working Hours: 8am-4pm with flexibility required to cover events and weekends.
Pay Rate: £38,000 per year
About the RoleThe Facilities Manager is the customer-facing representative for our services, responsible for coordinating and delivering facilities services to meet the needs of our building users.
The purpose of this role is to enhance the customer experience by building and maintaining excellent relationships with occupants and exceeding their expectations on a daily basis.
Key Responsibilities- Set high standards across buildings in your assigned zone and share best practice with the team to ensure service delivery meets customer needs.
- Engage with key stakeholders to ensure their needs are met, track and support major projects and maintenance works in your buildings.
- Hold ownership for the general condition of your building with a proactive outlook and work to ensure our buildings and facilities are in working order.
- Work alongside other estates service lines to ensure excellent customer service standards and reliable service delivery.
- Be assigned a number of buildings on campus, including school buildings aligned into one of four newly introduced academic faculties.
- Work flexible hours, including weekend cover for events such as Open Days and Applicant Visitor Days.
- Act as the overall leader for estates and facilities in your zone, engaging with key stakeholders and ensuring customer needs are met.
- Maintain ongoing communication and engagement with key stakeholders to receive and respond to their enquiries and requests.
- Monitor major projects and maintenance works in your buildings, assist with mitigating impacts to staff and students, and communicate upcoming and ongoing works to the school or department.
- Maintain and deliver outstanding customer service standards, which is the core of your role.
- Be a reliable point-of-contact for key stakeholders, able to respond and support quickly and efficiently.
- Track works and projects in your buildings and update the Task Tracker on a daily basis as needed.
- Book in and undertake regular stakeholder meetings and support the Head of Customer Service and Partnership Director with scheduled major stakeholder and Head of School meetings.
- Undertake regular walkarounds, building inspections, safety and compliance inspections, planned maintenance, and generally checking and taking ownership of the condition of the Zone's buildings proactively.
- Report any issues to the Service Centre and monitor their progress as needed.
- Calmly and effectively deal with complaints, and work with the customer to resolve their issue.
- Liaise with SEF Maintenance and Compliance teams to arrange and communicate regular planned preventative maintenance (PPMs) and other required works.
- Produce monthly reports on ongoing works and impacts in your buildings, scheduled meetings and their outcomes, and any potential risks.
- Closely understand your buildings and customers, and become the on-hand expert for day-to-day activities in your buildings.
- Line manage your assigned Facilities Coordinator, and oversee their day-to-day administration tasks.
- Oversee and facilitate events, general teaching space (GTS) and other ad-hoc business needs in your zone.
- Oversee contractor attendance, support with booking in contractor works to minimise impact to customers, and check permits to work working with other SEF teams.
Resourcing Group is a leading provider of recruitment services, acting as an Employment Business in relation to this vacancy.
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